# Ticket support Help

**URL:** <https://community.retellai.com/t/ticket-support-help/3289>\
**Category:** Support Help\
**Tags:** integrations\
**Created:** [July 7, 2026, 9:44am UTC](https://community.retellai.com/t/ticket-support-help/3289 "2026-07-07T09:44:05Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![asesoria.ericmora](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/asesoria.ericmora/32/2295_2.png) [@asesoria.ericmora](https://community.retellai.com/u/asesoria.ericmora)\
**Post date:** [July 7, 2026, 9:44am UTC](https://community.retellai.com/t/ticket-support-help/3289/1 "2026-07-07T09:44:05Z")

</div>

**Subject:**

**Post Call Data Extraction is not included in `call_analyzed` webhook payload**

* * *

**Message:**

Hello Retell Support,

I’m trying to integrate Retell AI with GoHighLevel through webhooks.

The problem is that the custom Post Call Data Extraction fields are never included in the webhook payload.

### My setup

- Agent Version: V16
- Data Storage Setting: **Everything**
- Webhook configured at Agent Level
- All webhook events enabled
- Post Call Data Extraction fields created:
  - nombre\_cliente
  - telefono\_cliente
  - Product\_interes
  - solicitar\_cita

- Webhook URL is reachable and receives events correctly.

### What happens

The webhook receives events like:

- transcript\_updated
- call\_started
- call\_ended

However, I never receive a payload containing:

```auto

```

```auto
{
  "event": "call_analyzed",
  "call": {
    "call_analysis": {
      "custom_analysis_data": {
        ...
      }
    }
  }
}

```

Instead, the webhook only contains transcript data.

There is never a `call_analysis` object and therefore no `custom_analysis_data`.

### What I’ve already verified

- Post Call Data Extraction is correctly configured.
- Data Storage = Everything.
- Webhook URL is correct.
- All webhook events are enabled.
- Calls are completed normally with a real conversation.
- The issue happens on every call.

I also connected the webhook directly to [Make.com](http://Make.com) to inspect the raw JSON payload.

The webhook only receives transcript events and never receives a `call_analyzed` payload containing the extracted fields.

### My questions

1. Under what conditions is the `call_analyzed` webhook sent?
2. Why is `call_analysis.custom_analysis_data` never included?
3. Is there any additional setting required to enable Post Call Analysis webhooks?
4. Is this a known issue with Agent Version V16?
5. Can you inspect my agent configuration to verify why `call_analyzed` is not being generated?

If needed, I can provide:

- Agent ID
- Webhook URL
- Call IDs
- Complete webhook payloads

Thank you.

---

<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [July 7, 2026, 1:02pm UTC](https://community.retellai.com/t/ticket-support-help/3289/2 "2026-07-07T13:02:29Z")

</div>

Hello @asesoria.ericmora Could you please share the following details for now?

- Agent ID(s)
- Call ID(s)

This information will help us begin investigating the issue.

Thank you!