# The agent associated with this call failed due to potential of violation of Retell’s Terms of Service

**URL:** <https://community.retellai.com/t/the-agent-associated-with-this-call-failed-due-to-potential-of-violation-of-retell-s-terms-of-service/2762>\
**Category:** Support Help\
**Tags:** general\
**Created:** [May 18, 2026, 9:14pm UTC](https://community.retellai.com/t/the-agent-associated-with-this-call-failed-due-to-potential-of-violation-of-retell-s-terms-of-service/2762 "2026-05-18T21:14:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![david5](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/david5/32/540_2.png) [@david5](https://community.retellai.com/u/david5)\
**Post date:** [May 18, 2026, 9:14pm UTC](https://community.retellai.com/t/the-agent-associated-with-this-call-failed-due-to-potential-of-violation-of-retell-s-terms-of-service/2762/1 "2026-05-18T21:14:31Z")

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Custom Webhook Action error: Custom Webhook Action error: {“status”:“error”,“message”:“The agent associated with this call failed due to potential of violation of Retell’s Terms of Service. Please look for an email from [support@retellai.com](mailto:support@retellai.com) for more details.”}

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**Author:** ![david5](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/david5/32/540_2.png) [@david5](https://community.retellai.com/u/david5)\
**Post date:** [May 18, 2026, 11:30pm UTC](https://community.retellai.com/t/the-agent-associated-with-this-call-failed-due-to-potential-of-violation-of-retell-s-terms-of-service/2762/2 "2026-05-18T23:30:13Z")

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Hi Retell team, why I’m facing this issue. Could you please let me know???

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 19, 2026, 1:55pm UTC](https://community.retellai.com/t/the-agent-associated-with-this-call-failed-due-to-potential-of-violation-of-retell-s-terms-of-service/2762/3 "2026-05-19T13:55:05Z")

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Hey @david5

Please send an email to [support@retellai.com](mailto:support@retellai.com) with relevant details, Our Team will Review and guide you further. Thank You