# Starting today, every inbound call creates two separate call records in call history with different call IDs, starting 15-20 seconds apart. Both show as inbound. This happens across all agents

**URL:** <https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [May 5, 2026, 10:46am UTC](https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577 "2026-05-05T10:46:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![luke](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/luke/32/682_2.png) [@luke](https://community.retellai.com/u/luke)\
**Post date:** [May 5, 2026, 10:46am UTC](https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577/1 "2026-05-05T10:46:39Z")

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Key points that point to Retell:

- Happens across all agents not just one

- Telnyx has ruled themselves out

- Started today with no changes on our side

- The second call starts exactly when the first one ends — Retell may be sending a SIP re-INVITE after the BYE

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 5, 2026, 1:52pm UTC](https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577/2 "2026-05-05T13:52:59Z")

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Hello @luke

Could you please share the relevant duplicate call IDs along with the affected agent ID? This will help us investigate the issue more effectively.

Thank you!

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<div class="post-metadata">

**Author:** ![luke](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/luke/32/682_2.png) [@luke](https://community.retellai.com/u/luke)\
**Post date:** [May 5, 2026, 2:05pm UTC](https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577/3 "2026-05-05T14:05:08Z")

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call\_f6f86f5426f2d72cec8814a2b82  
call\_623d84f631a29be43c3235c5538

Agent ID: agent\_cc689c1ff502f35cc3cb6ae961

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 5, 2026, 2:08pm UTC](https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577/4 "2026-05-05T14:08:09Z")

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Hello @luke I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 5, 2026, 8:12pm UTC](https://community.retellai.com/t/starting-today-every-inbound-call-creates-two-separate-call-records-in-call-history-with-different-call-ids-starting-15-20-seconds-apart-both-show-as-inbound-this-happens-across-all-agents/2577/5 "2026-05-05T20:12:10Z")

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Hey @luke Team have responded you on mail .