# Speech-to-speech calls failing due to a provider permission issue

**URL:** <https://community.retellai.com/t/speech-to-speech-calls-failing-due-to-a-provider-permission-issue/3773>\
**Category:** Status Announcement\
**Created:** [October 26, 2026, 1:27am UTC](https://community.retellai.com/t/speech-to-speech-calls-failing-due-to-a-provider-permission-issue/3773 "2026-10-26T01:27:42Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![caio](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/caio/32/934_2.png) [@caio](https://community.retellai.com/u/caio)\
**Post date:** [October 26, 2026, 1:27am UTC](https://community.retellai.com/t/speech-to-speech-calls-failing-due-to-a-provider-permission-issue/3773/1 "2026-10-26T01:27:42Z")

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Oct 25 , 16:51 PDT

Resolved - Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with one of openAI speech-to-speech model providers caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.