# Signing into retell.ai forum problem

**URL:** <https://community.retellai.com/t/signing-into-retell-ai-forum-problem/843>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [February 13, 2026, 2:07pm UTC](https://community.retellai.com/t/signing-into-retell-ai-forum-problem/843 "2026-02-13T14:07:36Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [February 13, 2026, 2:07pm UTC](https://community.retellai.com/t/signing-into-retell-ai-forum-problem/843/2 "2026-02-13T14:07:55Z")

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Based on the available information, Retell AI uses **Auth0** as their login system for account security[(1)](https://docs.retellai.com/accounts/account). A common login issue occurs when users try to sign in using a different method than they originally used to create their account[(2)](https://discord.com/channels/1186424376300679209/1375659138805137428).

**Google SSO** and **email-password sign-in** are treated as **separate accounts** in Retell AI’s system and are not automatically linked[(1)](https://docs.retellai.com/accounts/account). Make sure you use your original method of signing up[(2)](https://discord.com/channels/1186424376300679209/1375659138805137428).

If you created your forum account with email and password originally, try logging in with that method instead of Google SSO (or vice versa)[(2)](https://discord.com/channels/1186424376300679209/1375659138805137428). If you’re still unable to access your old forum account after trying your original sign-in method, you should contact support for assistance with account recovery. You can reach out via:

- Visit [Contact Sales](https://retellai.octolane.com/)
- Ask questions on [Discord](https://discord.com/invite/wxtjkjj2zp)
- Email [support@retellai.com](mailto:support@retellai.com)[(3)](https://community.retellai.com/t/urgent-account-access-recovery-phone-number-change-required/557)

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_[View the full topic](https://community.retellai.com/t/signing-into-retell-ai-forum-problem/843)._