Retell often mishearing conversations

Support Help
1

I am having an issue with the transcription and what the AI model is hearing is not what the person is saying. This is extremely common when the person has an accent. A large portion of my calls are having issues. Is there a way to change the model for speech to text?

2

Hi @taylor

Could you please share a few call IDs where you encountered the issue?

Thank You

3

call_211265fd86aaaa999e4b162673f
call_620809d4a1293ace96eefeba878
call_a2101a2c7ab662ccb2fe9c877a4