# Requesting a Refund $2 - and maybe the $10 if that was charged to card

**URL:** <https://community.retellai.com/t/requesting-a-refund-2-and-maybe-the-10-if-that-was-charged-to-card/3363>\
**Category:** Billing and Account Related\
**Created:** [July 15, 2026, 7:30pm UTC](https://community.retellai.com/t/requesting-a-refund-2-and-maybe-the-10-if-that-was-charged-to-card/3363 "2026-07-15T19:30:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![muchoreferrals](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/muchoreferrals/32/2349_2.png) [@muchoreferrals](https://community.retellai.com/u/muchoreferrals)\
**Post date:** [July 15, 2026, 7:30pm UTC](https://community.retellai.com/t/requesting-a-refund-2-and-maybe-the-10-if-that-was-charged-to-card/3363/1 "2026-07-15T19:30:11Z")

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Looking for a refund on a mistakenly purchased Canadian Phone number.

- **Org\_ID** org\_GnoPKdBKpBvayfrS
- **Invoice Number(s)** GIG2NGXB-0003
- **Disputed Amount(s) $2.00**
- **Reason** was just testing what phone numbers were available in Canada and didn’t realize by proceeding to the next step it would bill. I also noticed there is a $10.00 Pay as you go balance and I am not sure if that also came out of my credit card. I’m not ready to use Retell ai yet.