# Request failed with status code 400

**URL:** <https://community.retellai.com/t/request-failed-with-status-code-400/2241>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [April 7, 2026, 9:42am UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241 "2026-04-07T09:42:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jose.araujo](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/jose.araujo/32/697_2.png) [@jose.araujo](https://community.retellai.com/u/jose.araujo)\
**Post date:** [April 7, 2026, 9:42am UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241/1 "2026-04-07T09:42:03Z")

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We are encountering a persistent issue with agent `agent_5837c5fabeda8b2ce6f6cbb4a0`. Any attempt to update a node results in the error: **“Request failed with status code 400.”**

Additionally, exporting and re-importing the agent also fails with:  
**“Failed to import agent configuration – Request failed with status code 400.”**

**Impact:**  
The agent cannot be edited or maintained, as all node updates and import attempts are rejected.

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [April 7, 2026, 1:05pm UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241/2 "2026-04-07T13:05:42Z")

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Hi @jose.araujo

I’ve escalated this to our team for further investigation.

We’ll keep you updated as soon as we have more information.

Best regards

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<div class="post-metadata">

**Author:** ![jose.araujo](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/jose.araujo/32/697_2.png) [@jose.araujo](https://community.retellai.com/u/jose.araujo)\
**Post date:** [April 9, 2026, 7:45am UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241/3 "2026-04-09T07:45:55Z")

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Hi @Shah-Fazal any news on this? Thank you

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [April 9, 2026, 12:12pm UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241/4 "2026-04-09T12:12:46Z")

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Hi @jose.araujo

Your issue has been forwarded to our product team. Once we receive an update, we will let you know.

Thank you for your patience.

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**Author:** ![audrey.r](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/audrey.r/32/1688_2.png) [@audrey.r](https://community.retellai.com/u/audrey.r)\
**Post date:** [April 24, 2026, 6:45pm UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241/5 "2026-04-24T18:45:49Z")

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Hello @shaw ! I have the same problem. What can we do ?

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [April 24, 2026, 6:52pm UTC](https://community.retellai.com/t/request-failed-with-status-code-400/2241/6 "2026-04-24T18:52:33Z")

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Hey @audrey.r

Could you please create a new ticket #Support Help explaining what you’re experiencing?

Thank you!