Hi,
We are experiencing a P1 outage where all transfer nodes in our workflow are failing. It started this morning at 7:30 AM US Central.
Is anyone else experiencing this?
And yes, we’ve already opened a support ticket through the Google Form. 25% of our calls failed within 1 hour, so any help from Retell team or the community would be greatly appreciated.
Thanks!
Hello @rayr can you share the failing Call IDs?
call_69b2f1e8ce7dc147331150b7e38
call_335b34c1a48567964222ac41751
call_5faa0e21f0c9dc733186cff836e
call_ca48875c6433639c943a089da08
call_e6f2a8479b50b6c5eb68d90ae58
call_9e8d600105b4dae893dbfce9b90
call_51710b9af5e37d097059359bf43
call_c83ab98e8ebddce9267167b989a
call_6e63218f689d5d5b74140dadaf7
call_999d7dfd68667ada0c99bd50dec
call_590a9f04a09b50c9f1827afd9e7
call_d7e5960a0f9e3f79b72ce4707bb
call_472e2f6bdd9a43a22c03eeec1f3
call_223b275c824dfbc89b1d8afa719
call_fa013b911ca447d60224dd0283d
call_26881ed62ced85e3bf712e21ffb
call_3ae8244915174c8b08a14655582
call_8cce7c4d893bd2c30e55c80329b
call_8ab7d19277c59dbd72323dbf1b9
call_1950705d12f8ce7bf07dcbbf40a
call_509d900fc8da943c088beeed762
call_fbf8bc4e10b1bf5ad42762817dd
call_b38a17163c1544d61baf56f040d
call_696d481e81f2866dee7cb335c3f
call_a5e29f06576f3242afe72533427
call_4323cdfecf36e9cbb31f2cf7371
call_dd91b14ddb2b0406892b3267de6
call_90757a4cea071369c8c5666caa5
call_505c3a452df396238e1de6bcb31
call_1f8a815a2ceacf68a977897d516
call_3af7c4548f52eea6accf66e0345
call_7d3d8e31bc912d8db52759f3a8b
call_af8640ecd1682acd190fbb0f52e
call_95f1e9ccf8b563eea2e788bf4fe
call_b9c5615de263cbf275ce4a506c5
call_56a96c42272845951733d7a50bf
call_c2d0310ef6cb2563f011b8f711f
call_a8f70de61c00c9a2b6ef6cc90d9
call_f1efd26733a3b86b63f98d7fbdb
call_42660138deb2f19bc7ddea86223
call_d06b6c64fbe89358c8770cfd634
call_c3e845543fb8c1f0c9feb728754
these are the calls that have failed transfers. please have a look
Hello @phonavar Checking with the team.
Hello @phonavar Team checked the call ID call_335b34c1a48567964222ac41751 and reviewed the transfer failure logs. You can check the info in detail logs.
The transfer failed with a SIP provider-side error while sending the request to the next hop. Since this number is using your own telephony provider, this is likely related to the provider’s SIP routing, trunk configuration, or carrier reachability.
I’d recommend opening a ticket with your telephony provider and sharing this error with them:
477/TM - Unfortunately error on sending to next hop occurred
Thank You
