# Outbound calls disconnect immediately – please enable outbound and inbound calling

**URL:** <https://community.retellai.com/t/outbound-calls-disconnect-immediately-please-enable-outbound-and-inbound-calling/826>\
**Category:** Support Help\
**Tags:** telephony\
**Created:** [February 11, 2026, 8:34pm UTC](https://community.retellai.com/t/outbound-calls-disconnect-immediately-please-enable-outbound-and-inbound-calling/826 "2026-02-11T20:34:48Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [February 11, 2026, 8:42pm UTC](https://community.retellai.com/t/outbound-calls-disconnect-immediately-please-enable-outbound-and-inbound-calling/826/4 "2026-02-11T20:42:31Z")

</div>

I cannot enable workspace-level telephony permissions directly—that requires Retell support team access with admin privileges.

For immediate disconnection issues with Retell-provisioned numbers, check these common causes:

**Verify call format:** [(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)

- Ensure `from_number` is your valid Retell-purchased number[(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)
- Ensure `to_number` is in E.164 format (e.g., `"+12137774445"`)[(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)
- Retell Telephony only supports US numbers as destinations[(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)

**Check API authorization:** [(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)

- Verify your API key authorization is correct[(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)
- Confirm `override_agent_id` is valid if you’re using it[(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)

**Review call status:** [(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)

- Check the call status and error messages in your Retell dashboard[(1)](https://community.retellai.com/t/outbound-phone-call-not-connecting/249)

**For workspace-level enablement or persistent issues, contact Retell support:**

- [Contact Sales](https://retellai.octolane.com/)
- [Discord](https://discord.com/invite/wxtjkjj2zp)
- [Documentation](https://docs.retellai.com/general/introduction)

The support team can review your workspace configuration and enable any required telephony permissions that may be restricted at the account level.

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_[View the full topic](https://community.retellai.com/t/outbound-calls-disconnect-immediately-please-enable-outbound-and-inbound-calling/826)._