# Not Receiving Workspace Invites

**URL:** <https://community.retellai.com/t/not-receiving-workspace-invites/2664>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [May 11, 2026, 2:18pm UTC](https://community.retellai.com/t/not-receiving-workspace-invites/2664 "2026-05-11T14:18:26Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![john.k](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/john.k/32/697_2.png) [@john.k](https://community.retellai.com/u/john.k)\
**Post date:** [May 11, 2026, 2:18pm UTC](https://community.retellai.com/t/not-receiving-workspace-invites/2664/1 "2026-05-11T14:18:27Z")

</div>

I’m having an issue where I’m not receiving workspace invites. I checked spam/junk too, and the email address is correct. Any idea what might be causing this?

---

<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [May 11, 2026, 2:50pm UTC](https://community.retellai.com/t/not-receiving-workspace-invites/2664/2 "2026-05-11T14:50:14Z")

</div>

Hey @john.k

Could you please check whether the organisation sending you the invite has any open invoices?

If not, please share your organisation ID and email address so we can investigate further.

Thank you!

---

<div class="post-metadata">

**Author:** ![john.k](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/john.k/32/697_2.png) [@john.k](https://community.retellai.com/u/john.k)\
**Post date:** [May 11, 2026, 3:33pm UTC](https://community.retellai.com/t/not-receiving-workspace-invites/2664/3 "2026-05-11T15:33:40Z")

</div>

There are no open invoices.

Here are the details:

Org ID: org\_FovcqI5akTB4F44w  
Email: john.k@braincx.ai

Let me know if you need anything else. Thanks!

---

<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [May 11, 2026, 6:27pm UTC](https://community.retellai.com/t/not-receiving-workspace-invites/2664/4 "2026-05-11T18:27:06Z")

</div>

Hey @john.k

Team investigated this and here’s what they found:

The workspace invitations for org\_FovcqI5akTB4F44w were successfully created on our end — they can see 6 invite attempts in the last week, all processed successfully (most recently on May 11). The invitation emails are sent through Auth0’s email system, which is separate from Retell’s infrastructure.

Since the invites were created successfully but the emails aren’t arriving (even in spam/junk), this is likely an email deliverability issue between Auth0’s email service and your [braincx.ai](http://braincx.ai) email domain. Here are a couple of things to try:

- **Check with your email/IT admin** — Ask if your [braincx.ai](http://braincx.ai) domain has strict email filtering rules (SPF/DKIM/DMARC policies) that might be silently blocking emails from Auth0’s sending domain.
- **Try with an alternative email** — As a test, the org admin ([muhammad.hamza@braincx.com](mailto:muhammad.hamza@braincx.com)) could send an invite to a different email address (e.g., a personal Gmail) to confirm invites work in general. If that succeeds, it confirms the issue is specific to your [braincx.ai](http://braincx.ai) email filtering.

Thank You