# Not receiving password reset code to email

**URL:** <https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [October 3, 2026, 5:14pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716 "2026-10-03T17:14:04Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![spdydre](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/spdydre/32/2814_2.png) [@spdydre](https://community.retellai.com/u/spdydre)\
**Post date:** [October 3, 2026, 5:14pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/1 "2026-10-03T17:14:04Z")

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Im trying to reset my password to log in and not receiving the verification code to my email to reset.

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [October 3, 2026, 5:15pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/2 "2026-10-03T17:15:41Z")

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Hey @spdydre Could you please try clearing your browser cache, switching to a different browser or network, or testing it in an incognito window? Let me know if the issue persists afterwards.

Thank You

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**Author:** ![spdydre](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/spdydre/32/2814_2.png) [@spdydre](https://community.retellai.com/u/spdydre)\
**Post date:** [October 3, 2026, 5:23pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/3 "2026-10-03T17:23:00Z")

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ty doesnt work i dont receive anything and checked spam as well

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [October 3, 2026, 5:28pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/4 "2026-10-03T17:28:30Z")

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Hey @spdydre Could you please share the email address you’re using to log in? This will help us investigate the issue further.

Thank You

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**Author:** ![spdydre](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/spdydre/32/2814_2.png) [@spdydre](https://community.retellai.com/u/spdydre)\
**Post date:** [October 3, 2026, 5:50pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/5 "2026-10-03T17:50:31Z")

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[support@bigfellaautoexpress.com](mailto:support@bigfellaautoexpress.com)

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [October 5, 2026, 1:20pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/6 "2026-10-05T13:20:01Z")

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Hi @spdydre I’m checking this with the team and will get back to you as soon as I have an update.

Thank You

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [October 5, 2026, 1:57pm UTC](https://community.retellai.com/t/not-receiving-password-reset-code-to-email/3716/7 "2026-10-05T13:57:18Z")

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Hey @spdydre No Retell account is associated with this email: [support@bigfellaautoexpress.com](mailto:support@bigfellaautoexpress.com)

Thank You