# Not receiving any post request on Webhook URL when phone\_call **URL:** \ **Category:** Support Help\ **Tags:** integrations\ **Created:** [April 11, 2026, 11:23am UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305 "2026-04-11T11:23:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![himanshu.doley](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/himanshu.doley/32/1409_2.png) [@himanshu.doley](https://community.retellai.com/u/himanshu.doley)\ **Post date:** [April 11, 2026, 11:23am UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/1 "2026-04-11T11:23:25Z")
i made sure the webhook url is the same in agent and accont level. also the webhook url works for we\_call. what is the issue? ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 11, 2026, 1:03pm UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/2 "2026-04-11T13:03:59Z")
Hi @himanshu.doley If you set `webhook_url` on the agent, the account-level webhook URL will not be triggered for that agent. You don’t need both — pick one. Different webhook types: The inbound webhook (configured on the phone number) and the agent/account-level webhook are different. The inbound webhook handles `call_inbound` events, while the agent/account webhook handles events like `call_started`, `call_ended`, `call_analyzed`, etc. If your URL works for `web_call` but not phone calls, make sure the correct webhook is configured on your phone number settings as well. Could you clarify which specific webhook events you’re not receiving? That would help narrow down the issue. Thank You ---
**Author:** ![himanshu.doley](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/himanshu.doley/32/1409_2.png) [@himanshu.doley](https://community.retellai.com/u/himanshu.doley)\ **Post date:** [April 12, 2026, 3:05pm UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/3 "2026-04-12T15:05:01Z")
thanks for your reply. i am looking for the call\_analyzed event. ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 13, 2026, 1:52pm UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/4 "2026-04-13T13:52:07Z")
Hi @himanshu.doley Can you please share the call ID where you experienced this issue? This will help us investigate it more accurately. Thank You ---
**Author:** ![himanshu.doley](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/himanshu.doley/32/1409_2.png) [@himanshu.doley](https://community.retellai.com/u/himanshu.doley)\ **Post date:** [April 13, 2026, 2:03pm UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/5 "2026-04-13T14:03:55Z")
Call IDs - [call\_11a7bde6af496da8cc95397627a, call\_f98f886b3bd23593376ba5c648a, call\_48711b81907a6ea7616fb1d34c3] ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 13, 2026, 2:05pm UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/6 "2026-04-13T14:05:43Z")
Hi @himanshu.doley I’ve shared the call details with the team and asked them to review what can be done. Once we receive a response, we’ll update you accordingly. Thank You ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 13, 2026, 2:22pm UTC](https://community.retellai.com/t/not-receiving-any-post-request-on-webhook-url-when-phone-call/2305/7 "2026-04-13T14:22:25Z")
Hi @himanshu.doley Team looked into the three call IDs you shared, and they can confirm that Retell successfully sent the `call_analyzed` webhook for all three phone calls, and your server returned a successful response each time. The `call_started` and `call_ended` webhooks were also delivered and acknowledged successfully. Since your server is receiving and accepting the webhooks, the issue appears to be in how your application processes the incoming data. A few things to check on your end: Webhook URL: Your agent is configured with `https://thesqua.re/api/retellai/webhook` (no `www`), while your account-level webhook uses `https://www.thesqua.re/api/retellai/webhook` (with `www`). Make sure both resolve correctly if you’re checking logs on the `www` version. Thank You