# Not able to publish agent

**URL:** <https://community.retellai.com/t/not-able-to-publish-agent/2120>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [March 25, 2026, 3:05pm UTC](https://community.retellai.com/t/not-able-to-publish-agent/2120 "2026-03-25T15:05:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sam2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/sam2/32/331_2.png) [@sam2](https://community.retellai.com/u/sam2)\
**Post date:** [March 25, 2026, 3:05pm UTC](https://community.retellai.com/t/not-able-to-publish-agent/2120/1 "2026-03-25T15:05:07Z")

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Hi Team im getting error while publish any agent , keep getting error - **Error publishing agent**

Could not publish agent

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [March 25, 2026, 3:08pm UTC](https://community.retellai.com/t/not-able-to-publish-agent/2120/2 "2026-03-25T15:08:30Z")

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Hi @sam2

You can check this ticket since you’re experiencing the same issue.

> [@I can't update any agent, this seems like a BUG](https://community.retellai.com/t/i-cant-update-any-agent-this-seems-like-a-bug/2116/8):
>
> Hello @yasser.santiago The issue here is that you have two call\_summary fields: the default one, which can’t be removed or have its name changed, but you can change the prompt. Second one, introduced by you, which you can update or delete So, what you need to do is remove the second one and change the prompt of the first one if needed to fit your needs If you want to keep both, you’ll need to rename the second one. However, you must remove it first and then add it again.

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**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [March 25, 2026, 3:15pm UTC](https://community.retellai.com/t/not-able-to-publish-agent/2120/3 "2026-03-25T15:15:25Z")

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Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.  
 ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png)

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<div class="post-metadata">

**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [March 25, 2026, 3:15pm UTC](https://community.retellai.com/t/not-able-to-publish-agent/2120/4 "2026-03-25T15:15:46Z")

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Hi Retell,

Hi there,  
Thanks for reaching out. In order to help investigate why you’re unable to publish your agent, could you please provide the following details?

1. If a particular agent was banned, what is the agent ID?
2. What was the purpose or use case of this agent?
3. Proof of your company’s registration (e.g., incorporation document).
4. Your company’s website, if available.
5. If you’re acting on behalf of another company, an authorization letter permitting you to do so.  
If you’re unable to provide any of these details, please let us know and we’ll proceed accordingly.  
Looking forward to your response!

Best,  
Evy AI  
AI Support Agent @ Retell AI  
 ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png)