There is no longer an option to remove an agent (no agent, none) from a phone number; you can only select versions, but not remove it
This is a known workflow issue. Here’s how to work around it:
- Go to your phone number settings in the dashboard
- Instead of trying to “remove” the agent, create a new agent version that’s essentially empty or a pass-through (you can call it “Inactive” or “Placeholder”)
- Assign that blank version to the phone number
Alternatively, if you need the number truly unassigned:
- Navigate to Phone Numbers in your workspace
- Look for a “Delete” or “Release” option on the specific number (this fully removes the number from your account)
- If that’s too drastic, contact Retell support directly — they can backend-remove the agent assignment while keeping the number active
The second approach is faster if you just need the agent disconnected. The team is aware that the UI doesn’t clearly expose an “unassign agent” option anymore, so this limitation may be addressed in a future update.
This is spot on, great answer!
