# Need Manual KYC as i am not able to verify my face after uploading my ID

**URL:** <https://community.retellai.com/t/need-manual-kyc-as-i-am-not-able-to-verify-my-face-after-uploading-my-id/453>\
**Category:** Support Help\
**Created:** [January 15, 2026, 6:44am UTC](https://community.retellai.com/t/need-manual-kyc-as-i-am-not-able-to-verify-my-face-after-uploading-my-id/453 "2026-01-15T06:44:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Harshit\_Sharma](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@Harshit\_Sharma](https://community.retellai.com/u/Harshit_Sharma)\
**Post date:** [January 15, 2026, 6:44am UTC](https://community.retellai.com/t/need-manual-kyc-as-i-am-not-able-to-verify-my-face-after-uploading-my-id/453/1 "2026-01-15T06:44:21Z")

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I am not able to verify my identity. please help

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**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [January 15, 2026, 6:44am UTC](https://community.retellai.com/t/need-manual-kyc-as-i-am-not-able-to-verify-my-face-after-uploading-my-id/453/2 "2026-01-15T06:44:45Z")

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I can help you troubleshoot identity verification issues with Retell AI. Based on the available information, here are common scenarios and solutions:

**Common Identity Verification Issues:**

1. **Photo Quality Problems** : If you’re repeatedly getting messages that photo data couldn’t be verified, try using a different browser[(1)](https://discord.com/channels/1186424376300679209/1416458026705096786). Make sure your ID photos are clear and not blurry[(1)](https://discord.com/channels/1186424376300679209/1416458026705096786).

2. **Unsupported Countries** : Retell AI currently does not support helping customers from certain countries (like Senegal) with identity verification[(2)](https://discord.com/channels/1186424376300679209/1415331608801579139). If your country isn’t listed in Persona’s verification options, this may be the issue[(2)](https://discord.com/channels/1186424376300679209/1415331608801579139).

3. **Expired or Non-Standard Documents** :

**Steps to Get Help:**

To resolve your specific issue, I recommend:

1. Share your org ID (found at Settings → Workspace) with Retell AI support[(3)](https://discord.com/channels/1186424376300679209/1416166732212604998)
2. Specify which ID document type you’re trying to upload (passport, driver’s license, etc.)[(1)](https://discord.com/channels/1186424376300679209/1416458026705096786)
3. Confirm the document is not expired[(1)](https://discord.com/channels/1186424376300679209/1416458026705096786)

**Contact Support:**

- Visit [Contact Sales](https://retellai.octolane.com/)
- Ask questions on [Discord](https://discord.com/invite/wxtjkjj2zp)
- Visit [https://github.com/RetellAI/](https://github.com/RetellAI/)

If you’ve purchased a phone number but can’t complete verification, you can request to remove the purchased number and have the fee exempted[(2)](https://discord.com/channels/1186424376300679209/1415331608801579139).

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<div class="post-metadata">

**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\
**Post date:** [January 15, 2026, 12:59pm UTC](https://community.retellai.com/t/need-manual-kyc-as-i-am-not-able-to-verify-my-face-after-uploading-my-id/453/3 "2026-01-15T12:59:50Z")

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Hello,

Please send an email to [support@retellai.com](mailto:support@retellai.com) and include your documents,

and share the email address you used. This will help me assist you more quickly.