# My split node doesn work anymore **URL:** \ **Category:** Support Help\ **Tags:** bug\ **Created:** [May 11, 2026, 4:25pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667 "2026-05-11T16:25:28Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 11, 2026, 4:25pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/1 "2026-05-11T16:25:29Z")
I really need help fast. My logic split nodes don’t work anymore in my production agents. My client is waiting… Basically, the logic split node looks at if we are on the week-end or not and takes a certain path to either transfer to a certain person or not if we are on the week-end or not. This agent is in production since 7 months and this never happened before and we touched nothing… Fats help would be really appreciated. ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [May 11, 2026, 5:51pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/2 "2026-05-11T17:51:48Z")
Hey @robnsjourney Can you share the affected call IDs and your Agent ID. Thanks ---
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 11, 2026, 10:27pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/3 "2026-05-11T22:27:31Z")
AGENT ID : agent\_ae7f807a0b8a5b8ea60e0d21ed CALL ID: call\_fd13639575ebfa24a4260ac2388 call\_223fd2d70d8f043c46b747f958b call\_f77b2cf2a84ea7efb4aa0c5a527 AND MORE Our client really needs his system to work, please help us fast! ---
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 12, 2026, 12:19pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/4 "2026-05-12T12:19:51Z")
I just wanted to make a follow up, when will the issue be solved? ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [May 12, 2026, 1:05pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/5 "2026-05-12T13:05:20Z")
Hey @robnsjourney Your issue has been shared with our team. As soon as we receive a response, we’ll get back to you with an update. Thank you for your patience! ---
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 13, 2026, 1:39pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/6 "2026-05-13T13:39:28Z")
Hello, what is happening… it has been 2 days Please resolve the issue fastly ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [May 13, 2026, 2:22pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/7 "2026-05-13T14:22:47Z")
@robnsjourney no update from the team yet, i have pinged them ---
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 13, 2026, 2:24pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/8 "2026-05-13T14:24:00Z")
All right thank you, I apprecited it. Please keep me updated! ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [May 13, 2026, 9:20pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/9 "2026-05-13T21:20:39Z")
Hey @robnsjourney Checked with the team and a quick solution is to update the conditions as follows. We are working on updating the model to support the original format. The recent node-transition update was made to reduce latency and improve accuracy. {{current\_time\_America/Toronto}} is before 8:00 AM or after 6:00 PM {{current\_time\_America/Toronto}} is between 8:00 AM and 6:00 PM on a weekday {{current\_time\_America/Toronto}} is on a weekend or holiday Thank You ---
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 15, 2026, 7:54am UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/10 "2026-05-15T07:54:53Z")
hello, I tried what you said… It did not work plus the issue was marked as resolved, which it is not and this is a bug problem, please help me. ---
**Author:** ![robnsjourney](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/robnsjourney/32/1140_2.png) [@robnsjourney](https://community.retellai.com/u/robnsjourney)\ **Post date:** [May 15, 2026, 8:00am UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/11 "2026-05-15T08:00:39Z")
Also some logic split nodes that were working before are not working anymore… ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [May 15, 2026, 1:13pm UTC](https://community.retellai.com/t/my-split-node-doesn-work-anymore/2667/12 "2026-05-15T13:13:18Z")
Hey @robnsjourney I’m not sure who marked it, but our team is currently working on the issue. We’ll keep you updated as soon as we have more information.