good day retell team I’m sure I made sure to check if there’s any other hidden feeds. so I don’t understand I just added my credit card I barely used any of it and I already got a 20.47 Upcoming invoice for next month When I calculated everything, I actually found it was less than three dollars, so I really don’t understand what’s going on here. I hope this is fixed and look forward to hearing from you soon. Thank you very much. Have a good day.
General
Workspace Name
Workspace ID
org_bY4ztieK9SloBAAg
Hi @reynubix Thanks for sharing your Org ID. We’ll use this to investigate the issue further.
Thank You
I did some investigating and realized that while I was manually creating my voice agents with the conductor, I also accepted a task with my terminal agent at the same time, which caused the issue. I apologize and hope this message helps others avoid making the same mistake.
Hey @reynubix Team looked into your upcoming invoice for pepy anubis. The $20.47 total breaks down like this:
- Usage subtotal: $31.91
- Promotional credits applied: −$14.99 (from your review/promo credits)
- Sales tax: +$3.55
- Total due: $20.47
The single largest charge is 1,194 text-agent test messages on the GPT 5.6 Terra Text model = $24.84. The remaining ~$7 comes from smaller items (GPT 4.1 mini text at $3.44, voice minutes, TTS, knowledge base usage, short-call surcharge, etc.).
Thank You