# Make an Outbound Call... does nothing **URL:** \ **Category:** Support Help\ **Tags:** bug\ **Created:** [February 9, 2026, 9:38am UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804 "2026-02-09T09:38:47Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ty1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ty1/32/703_2.png) [@ty1](https://community.retellai.com/u/ty1)\ **Post date:** [February 9, 2026, 9:38am UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/1 "2026-02-09T09:38:47Z")
After spending 2 hours setting up agents, a phone number, etc, I click on the Make an Outbound Call, enter a number, in the modal, then click Call and… nothing. It just closes the modal after spinning for 2 sec. There are a dozen errors in the web dev console (but none in the web page UI), including: 5086-bfa265b429da8999.js:1 POST [https://api.retellai.com/v2/create-phone-call](https://api.retellai.com/v2/create-phone-call) 400 (Bad Request) What is going on? ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [February 9, 2026, 9:39am UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/2 "2026-02-09T09:39:15Z")
* * * The 400 Bad Request error indicates your outbound call request is being rejected due to invalid parameters[(1)](https://docs.retellai.com/api-references/create-phone-call). Here are the most common causes: ## Phone Number Configuration Issues Your phone number must be properly configured before making outbound calls[(2)](https://docs.retellai.com/deploy/outbound-call). Specifically: - The `from_number` must be a Retell-managed or imported number[(2)](https://docs.retellai.com/deploy/outbound-call)[(1)](https://docs.retellai.com/api-references/create-phone-call) - You need to bind an **outbound agent** to your phone number[(2)](https://docs.retellai.com/deploy/outbound-call) - The number must be in E.164 format (e.g., `+14157774444`)[(1)](https://docs.retellai.com/api-references/create-phone-call)[(3)](https://community.retellai.com/t/retell-sympana-gohighlevel-outbound-call-creates-web-call-error-user-not-joined-no-pstn-ring-phone-mapping-issue/704) ## Required Setup Steps Before making outbound calls, ensure you’ve completed these configurations[(2)](https://docs.retellai.com/deploy/outbound-call): 1. **Bind an agent to your phone number** : Navigate to your phone number settings and assign an outbound agent[(2)](https://docs.retellai.com/deploy/outbound-call) 2. **Verify number format** : The destination number must be in E.164 format with country code, no spaces or special characters[(1)](https://docs.retellai.com/api-references/create-phone-call)[(3)](https://community.retellai.com/t/retell-sympana-gohighlevel-outbound-call-creates-web-call-error-user-not-joined-no-pstn-ring-phone-mapping-issue/704) 3. **Check international calling** : If calling outside the US with a Retell-purchased number, verify the destination country is in the [15 supported countries](https://docs.retellai.com/deploy/international-call)[(2)](https://docs.retellai.com/deploy/outbound-call) ## Common 400 Error Causes Based on similar cases, the 400 error typically occurs when[(4)](https://discord.com/channels/1186424376300679209/1370700007765704785)[(5)](https://discord.com/channels/1186424376300679209/1384549347605221438): - The `from_number` is not a valid Retell phone number[(4)](https://discord.com/channels/1186424376300679209/1370700007765704785) - No outbound agent is bound to the phone number[(2)](https://docs.retellai.com/deploy/outbound-call) - The phone number format is incorrect (not E.164)[(1)](https://docs.retellai.com/api-references/create-phone-call)[(3)](https://community.retellai.com/t/retell-sympana-gohighlevel-outbound-call-creates-web-call-error-user-not-joined-no-pstn-ring-phone-mapping-issue/704) - The destination country is not supported for your number type[(2)](https://docs.retellai.com/deploy/outbound-call) ## Quick Fix Check your phone number configuration in the dashboard[(2)](https://docs.retellai.com/deploy/outbound-call): 1. Go to “Phone Numbers” tab[(6)](https://docs.retellai.com/get-started/quick-start) 2. Click on your purchased number 3. Under **Outbound Agent** , ensure an agent is selected[(2)](https://docs.retellai.com/deploy/outbound-call) 4. Verify the number shows as active If you continue experiencing issues after verifying these settings, check out these resources: - [Contact Sales](https://retellai.octolane.com/) - [Discord Community](https://discord.com/invite/wxtjkjj2zp) - [GitHub](https://github.com/RetellAI/) ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [February 9, 2026, 9:01pm UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/3 "2026-02-09T21:01:20Z")
Hello @ty1 Can enter the number you are calling in the E.164 format, and if the issue is still happening, can you share your org id and a quick video showing how you are doing it. ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [February 9, 2026, 9:01pm UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/4 "2026-02-09T21:01:44Z")
To ensure your phone number is in the correct E.164 format for Retell AI, it should include the country code prefixed with a plus sign (+), followed by the number with no spaces or special characters[(1)](https://docs.retellai.com/api-references/create-phone-number)[(2)](https://docs.retellai.com/api-references/create-phone-call). For example, a valid E.164 format would be `"+14157774444"`[(1)](https://docs.retellai.com/api-references/create-phone-number)[(2)](https://docs.retellai.com/api-references/create-phone-call). **Common E.164 formatting issues:** - Ensure the number includes the `+` prefix followed by the country code[(1)](https://docs.retellai.com/api-references/create-phone-number)[(2)](https://docs.retellai.com/api-references/create-phone-call) - Remove any spaces, dashes, or special characters from the number[(1)](https://docs.retellai.com/api-references/create-phone-number)[(2)](https://docs.retellai.com/api-references/create-phone-call) - For a US number, it should look like `"+12137771234"` rather than `"(213) 777-1234"` or `"2137771234"`[(2)](https://docs.retellai.com/api-references/create-phone-call) If you’re experiencing issues with number format, double-check that there are absolutely no dashes, spaces, or other characters in your phone number[(3)](https://community.retellai.com/t/outbound-batch-call-error-for-us-numbers-despite-valid-e-164-formatting/332). If you’re using a local VOIP provider that doesn’t automatically provide numbers in E.164 format, you may need to handle normalization on your side with a PBX dialplan or SBC rule[(4)](https://discord.com/channels/1186424376300679209/1444865486499221588). Some users have resolved issues by changing the destination number format to +E.164 in their telephony provider settings[(5)](https://discord.com/channels/1186424376300679209/1395110793262928013). If the issue persists after verifying the format, please share your org ID and a video showing the steps you’re taking so the support team can investigate further. \*\* ---
**Author:** ![ty1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ty1/32/703_2.png) [@ty1](https://community.retellai.com/u/ty1)\ **Post date:** [February 9, 2026, 9:45pm UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/5 "2026-02-09T21:45:28Z")
Sure. It’s the easyjet phone number. UK tho +44. I tried 20 configurations and a couple other phone numbers too. Tyler ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [February 9, 2026, 9:49pm UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/6 "2026-02-09T21:49:40Z")
If you can share the org id that will be helpful. ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [February 9, 2026, 9:49pm UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/7 "2026-02-09T21:49:56Z")
To find your workspace ID (also called org ID) in Retell AI:[(1)](https://docs.retellai.com/accounts/workspace) 1. Access your workspace settings from the system settings page[(1)](https://docs.retellai.com/accounts/workspace) 2. Click the workspace selector in the top left corner of the dashboard[(1)](https://docs.retellai.com/accounts/workspace) 3. Navigate to your workspace settings[(1)](https://docs.retellai.com/accounts/workspace) 4. Retrieve the workspace ID from there[(1)](https://docs.retellai.com/accounts/workspace) The workspace ID is sometimes needed when debugging issues related to your account.[(1)](https://docs.retellai.com/accounts/workspace)[(2)](https://community.retellai.com/t/urgent-request-please/727)[(3)](https://discord.com/channels/1186424376300679209/1186462578310910112/1445141779447021598) ---
**Author:** ![ty1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ty1/32/703_2.png) [@ty1](https://community.retellai.com/u/ty1)\ **Post date:** [February 10, 2026, 6:14pm UTC](https://community.retellai.com/t/make-an-outbound-call-does-nothing/804/8 "2026-02-10T18:14:28Z")
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