# Login into my account immpossible- AI support is incompetent - I need HUMAN help please! **URL:** \ **Category:** Support Help\ **Tags:** account-and-billing\ **Created:** [June 1, 2026, 7:12am UTC](https://community.retellai.com/t/login-into-my-account-immpossible-ai-support-is-incompetent-i-need-human-help-please/2952 "2026-06-01T07:12:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![tbleesprivat](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/tbleesprivat/32/2029_2.png) [@tbleesprivat](https://community.retellai.com/u/tbleesprivat)\ **Post date:** [June 1, 2026, 7:12am UTC](https://community.retellai.com/t/login-into-my-account-immpossible-ai-support-is-incompetent-i-need-human-help-please/2952/1 "2026-06-01T07:12:14Z")
Although I requested multiple times to reet my password (since I obviously forgot mine?!) on the retell website I didn’t receive a 6 digit code to confirm that I am the account holder. (I also checked my spam folder). I wrote an email to [support@retellai.com](mailto:support@retellai.com) and ask: please check whats wrong and provide me with a password reset link. Only Evy AI is answering, always asks whether I originally used google for login or my normal email account. I don’t know, actually, my registration was more than one year ago! And Evy again and again asks me this question, although I asked it to forward my request to a human… Could you please give me an retall support email of a HUMAN?? Thank you!! Thomas ([tblees@gmx.com](mailto:tblees@gmx.com)) ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [June 1, 2026, 1:12pm UTC](https://community.retellai.com/t/login-into-my-account-immpossible-ai-support-is-incompetent-i-need-human-help-please/2952/2 "2026-06-01T13:12:34Z")
Hey @tbleesprivat Thank you for providing the details. I’ve forwarded them to our team and asked them to review your email from [tblees@gmx.com](mailto:tblees@gmx.com). They’ll investigate the matter and get back to you as soon as possible. Best regards ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [June 2, 2026, 9:03pm UTC](https://community.retellai.com/t/login-into-my-account-immpossible-ai-support-is-incompetent-i-need-human-help-please/2952/3 "2026-06-02T21:03:05Z")
Hey @tbleesprivat can you sign in with continue with google under your email `tbleesprivat@gmail.com`. Thank You