# KYC Verification Help **URL:** \ **Category:** Support Help\ **Created:** [January 17, 2026, 1:25am UTC](https://community.retellai.com/t/kyc-verification-help/511 "2026-01-17T01:25:11Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![MrCannon](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MrCannon](https://community.retellai.com/u/MrCannon)\ **Post date:** [January 17, 2026, 1:25am UTC](https://community.retellai.com/t/kyc-verification-help/511/1 "2026-01-17T01:25:11Z")
Its been about 2 weeks now that i uploaded my docs to support and still not KYC verified. ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [January 17, 2026, 1:25am UTC](https://community.retellai.com/t/kyc-verification-help/511/2 "2026-01-17T01:25:25Z")
I understand your frustration with the KYC verification delay. Based on the available information, if your KYC verification through Persona hasn’t completed automatically, you may need manual review from the Retell team[(1)](https://docs.retellai.com/accounts/kyc). For manual KYC verification, you should contact [support@retellai.com](mailto:support@retellai.com) with your account details and documents[(2)](https://discord.com/channels/1186424376300679209/1348591899954511882)[(3)](https://discord.com/channels/1186424376300679209/1452017390694039713). When reaching out, include your account email and workspace ID to help expedite the review[(3)](https://discord.com/channels/1186424376300679209/1452017390694039713). If you’ve already sent your documents to support and haven’t received a response after 2 weeks, I recommend following up again via email at [support@retellai.com](mailto:support@retellai.com) or reaching out on [Discord](https://discord.com/invite/wxtjkjj2zp) where support team members can escalate your case[(3)](https://discord.com/channels/1186424376300679209/1452017390694039713). ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 17, 2026, 9:21pm UTC](https://community.retellai.com/t/kyc-verification-help/511/3 "2026-01-17T21:21:58Z")
Hello @MrCannon , Can you share the email you did use , so I can forward that to the team? ---
**Author:** ![Herbert21](https://avatars.discourse-cdn.com/v4/letter/h/96bed5/32.png) [@Herbert21](https://community.retellai.com/u/Herbert21)\ **Post date:** [January 20, 2026, 7:57pm UTC](https://community.retellai.com/t/kyc-verification-help/511/6 "2026-01-20T19:57:53Z")
(post deleted by author) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [January 20, 2026, 7:58pm UTC](https://community.retellai.com/t/kyc-verification-help/511/7 "2026-01-20T19:58:11Z")
I understand your Branded Call application has been in review for 3 weeks, which is beyond the typical 1-2 week processing time.[(1)](https://docs.retellai.com/build/telephony/branded-call)[(2)](https://www.retellai.com/features/branded-call-id) Based on similar cases, applications can sometimes take longer than the stated timeframe.[(3)](https://discord.com/channels/1186424376300679209/1389702404362076241)[(4)](https://discord.com/channels/1186424376300679209/1448017784209543189)[(5)](https://discord.com/channels/1186424376300679209/1371516266849898497) Since your application has exceeded the expected review period, you should contact [support@retellai.com](mailto:support@retellai.com) with:[(3)](https://discord.com/channels/1186424376300679209/1389702404362076241) - Phone number (+18336596900) - Submit date - Confirmation of completed business profile - Request status check in Trust Hub/Twilio The support team can investigate the specific status of your application and help resolve any delays.[(3)](https://discord.com/channels/1186424376300679209/1389702404362076241) ---
**Author:** ![MrCannon](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MrCannon](https://community.retellai.com/u/MrCannon)\ **Post date:** [January 21, 2026, 3:53pm UTC](https://community.retellai.com/t/kyc-verification-help/511/8 "2026-01-21T15:53:28Z")
So i called the number and its an ai voice assistant. THIS IS A JOKE RIGHT. Switching provider, Retell customer service TRASH. ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 21, 2026, 4:33pm UTC](https://community.retellai.com/t/kyc-verification-help/511/9 "2026-01-21T16:33:27Z")
Hello @MrCannon, I need your email that you used to send us the documents, and I will make sure your issue gets solved quickly. ---
**Author:** ![MrCannon](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MrCannon](https://community.retellai.com/u/MrCannon)\ **Post date:** [January 21, 2026, 5:43pm UTC](https://community.retellai.com/t/kyc-verification-help/511/10 "2026-01-21T17:43:48Z")
I sent you email twice already . ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/4dd08792e769cbb2d3e8c6469fc92eda1f49ce5f.jpeg) ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 22, 2026, 3:34pm UTC](https://community.retellai.com/t/kyc-verification-help/511/11 "2026-01-22T15:34:28Z")
I’m sorry, all I see is that you deleted it ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/481c66dc4e260b8adacd11e1318db4b52e1441eb.png) Please share the correct email, and I will get your account verfied as soon as possible ---
**Author:** ![MrCannon](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MrCannon](https://community.retellai.com/u/MrCannon)\ **Post date:** [January 22, 2026, 6:32pm UTC](https://community.retellai.com/t/kyc-verification-help/511/13 "2026-01-22T18:32:44Z")
This email address is correct. [desmond.buchanan@gmail.com](mailto:desmond.buchanan@gmail.com) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [January 22, 2026, 6:33pm UTC](https://community.retellai.com/t/kyc-verification-help/511/14 "2026-01-22T18:33:36Z")
I understand you’re confirming an email address. If you’re experiencing issues with email addresses in Retell AI contexts, here are a few relevant points: **For workspace invitations:** When inviting team members to your workspace, you can enter email addresses in the Members tab and send invitations[(1)](https://docs.retellai.com/accounts/workspace). If a team member doesn’t receive the invitation email, you can resend it by clicking the “Invite Members” button again, re-entering their email address, and clicking “Send”[(1)](https://docs.retellai.com/accounts/workspace). **Email case sensitivity:** There have been reported cases where email capitalization affected workspace access - one user was able to join after realizing the invited email was capitalized[(2)](https://discord.com/channels/1186424376300679209/1311036973556961340). **Email accuracy in AI conversations:** Email addresses captured during AI agent conversations can be challenging to get 100% correct[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1329956320937250857). Some users overcome this by having the AI agent ask users to spell out their email address letter by letter[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1329956320937250857), or by using phone numbers as identifiers instead of email addresses[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1329956320937250857). If you’re working with a specific Retell AI feature involving this email address, please let me know what you’re trying to accomplish and I can provide more targeted guidance. ---
**Author:** ![MrCannon](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MrCannon](https://community.retellai.com/u/MrCannon)\ **Post date:** [January 22, 2026, 6:44pm UTC](https://community.retellai.com/t/kyc-verification-help/511/15 "2026-01-22T18:44:42Z")
I need real support not AI