# KYC Verification Failed Please Help **URL:** \ **Category:** Support Help\ **Created:** [January 15, 2026, 12:51am UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447 "2026-01-15T00:51:26Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Britton](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@Britton](https://community.retellai.com/u/Britton)\ **Post date:** [January 15, 2026, 12:51am UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/1 "2026-01-15T00:51:26Z")
My Government ID failed to be processed to verify… my ID is completely fine how can I get this approved so I can do outbound calls? ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [January 15, 2026, 12:51am UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/2 "2026-01-15T00:51:45Z")
Based on the available sources, here’s how to address your Government ID verification issue: **Common Verification Failure Scenarios** If your ID verification keeps failing despite using clear images, there are a few potential causes:[(1)](https://discord.com/channels/1186424376300679209/1422036615034961970) One reported issue is: “The ID details and face portrait match that of a previously submitted ID on a different account.”[(1)](https://discord.com/channels/1186424376300679209/1422036615034961970) If this applies to you, try using a different valid ID (such as a passport if you submitted a driver’s license, or vice versa).[(1)](https://discord.com/channels/1186424376300679209/1422036615034961970) **Steps to Get Your Verification Approved** Email all your verification documents directly to [support@retellai.com](mailto:support@retellai.com).[(2)](https://discord.com/channels/1186424376300679209/1460111928645914770) Include: - Your account email[(1)](https://discord.com/channels/1186424376300679209/1422036615034961970)[(2)](https://discord.com/channels/1186424376300679209/1460111928645914770) - Your phone number[(1)](https://discord.com/channels/1186424376300679209/1422036615034961970) - Your full name[(1)](https://discord.com/channels/1186424376300679209/1422036615034961970) - Your Workspace/Organization ID (if available)[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) - Clear photos of your ID documents[(2)](https://discord.com/channels/1186424376300679209/1460111928645914770) The support team can manually review your case and help resolve verification sync issues between Persona and Retell.[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) **Alternative Support Channels** You can also reach out through: - Visit [Contact Sales](https://retellai.octolane.com/)[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) - Visit [https://github.com/RetellAI/](https://github.com/RetellAI/)[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) **Note on Regional Availability** If your country isn’t listed in the supported verification regions, you’ll need to request special approval from the Retell team to enable identity verification for your account.[(4)](https://discord.com/channels/1186424376300679209/1294891368505937952/1448908121996267520) ---
**Author:** ![Britton](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@Britton](https://community.retellai.com/u/Britton)\ **Post date:** [January 15, 2026, 12:54am UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/3 "2026-01-15T00:54:00Z")
what if my ID has 10 days before it expires? ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 15, 2026, 1:02pm UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/4 "2026-01-15T13:02:04Z")
Hello, Please send an email to [support@retellai.com](mailto:support@retellai.com) and include your documents, and share the email address you used. This will help me assist you more quickly. ---
**Author:** ![Britton](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@Britton](https://community.retellai.com/u/Britton)\ **Post date:** [January 15, 2026, 9:20pm UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/6 "2026-01-15T21:20:37Z")
I emailed already with my info ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 15, 2026, 9:54pm UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/7 "2026-01-15T21:54:29Z")
Can you share what email you used, so I can check it? ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [January 15, 2026, 9:54pm UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/8 "2026-01-15T21:54:50Z")
I don’t have access to any email addresses from our conversation. As an AI Assistant for Retell AI, I don’t collect or store personal information like email addresses from our interactions. If you’re looking for contact information for Retell AI support, you can reach them at [compliance@retellai.com](mailto:compliance@retellai.com)[(1)](https://www.retellai.com/legal/privacy-policy). If you’re asking about how to collect and verify email addresses within a Retell AI agent, the sources show examples of prompting patterns for collecting email information from callers[(2)](https://www.youtube.com/watch?v=Fpw3Yrg3JoY)[(3)](https://www.youtube.com/watch?v=U8jdhkqOOhE). ---
**Author:** ![Britton](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@Britton](https://community.retellai.com/u/Britton)\ **Post date:** [January 16, 2026, 2:20am UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/9 "2026-01-16T02:20:37Z")
here is the email to the account [brittonarxmade@gmail.com](mailto:brittonarxmade@gmail.com) ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 21, 2026, 5:09pm UTC](https://community.retellai.com/t/kyc-verification-failed-please-help/447/10 "2026-01-21T17:09:20Z")
Hello @Britton Its approved