# KYC Verification Failed: Government ID verification failed. Please contact support@retellai.com for assistance

**URL:** <https://community.retellai.com/t/kyc-verification-failed-government-id-verification-failed-please-contact-support-retellai-com-for-assistance/339>\
**Category:** Support Help\
**Created:** [January 6, 2026, 11:43am UTC](https://community.retellai.com/t/kyc-verification-failed-government-id-verification-failed-please-contact-support-retellai-com-for-assistance/339 "2026-01-06T11:43:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![saikrishna086](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/saikrishna086/32/327_2.png) [@saikrishna086](https://community.retellai.com/u/saikrishna086)\
**Post date:** [January 6, 2026, 11:43am UTC](https://community.retellai.com/t/kyc-verification-failed-government-id-verification-failed-please-contact-support-retellai-com-for-assistance/339/1 "2026-01-06T11:43:34Z")

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my mail: [boddupallysaikrishna6@gamil.com](mailto:boddupallysaikrishna6@gamil.com)

KYC Verification Failed: Government ID verification failed. Please contact [support@retellai.com](mailto:support@retellai.com) for assistance.

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**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [January 6, 2026, 11:43am UTC](https://community.retellai.com/t/kyc-verification-failed-government-id-verification-failed-please-contact-support-retellai-com-for-assistance/339/2 "2026-01-06T11:43:53Z")

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For KYC verification failures with government ID, you’ll need to contact [support@retellai.com](mailto:support@retellai.com) directly with your documents for manual verification[(1)](https://docs.retellai.com/accounts/kyc)[(2)](https://discord.com/channels/1186424376300679209/1455756619353817109)[(3)](https://discord.com/channels/1186424376300679209/1451700543687757876)[(4)](https://discord.com/channels/1186424376300679209/1452017390694039713).

When reaching out, include:

- Your account email ([boddupallysaikrishna6@gmail.com](mailto:boddupallysaikrishna6@gmail.com))
- Your Workspace ID (found in account settings, bottom left of the dashboard)[(5)](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331)
- Your government-issued ID documents[(2)](https://discord.com/channels/1186424376300679209/1455756619353817109)[(3)](https://discord.com/channels/1186424376300679209/1451700543687757876)

The support team will review your case and manually verify your account[(3)](https://discord.com/channels/1186424376300679209/1451700543687757876)[(4)](https://discord.com/channels/1186424376300679209/1452017390694039713). Note that each person can verify only one account, and the system detects duplicate identities[(1)](https://docs.retellai.com/accounts/kyc). If you previously had a verified account that was deleted, mention this in your support email as it may require special handling[(1)](https://docs.retellai.com/accounts/kyc)[(2)](https://discord.com/channels/1186424376300679209/1455756619353817109).

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**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\
**Post date:** [January 6, 2026, 3:35pm UTC](https://community.retellai.com/t/kyc-verification-failed-government-id-verification-failed-please-contact-support-retellai-com-for-assistance/339/3 "2026-01-06T15:35:08Z")

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Hello

Please send an email to [support@retellai.com](mailto:support@retellai.com) with your documents