Our workspace KYC verification keeps failing with “image too blurry” errors across multiple clean retakes, and it has now blocked further attempts and directed us to support.
Use case: outbound sales calls to our own CRM leads via Retell voice agents (we build AI voice agents for small businesses)
Verification is being completed by me as the company’s office manager and authorized representative
We have already emailed support@retellai.com on Sept 27 with our details, and we have stopped retrying the ID upload to avoid further flags
Could someone please prioritize a manual review of our verification? We are happy to provide any documents or additional information needed. Thank you!
Thanks for providing the detailed information and confirming that you’ve already contacted support.
I’ve escalated this to the relevant team for review and highlighted that the KYC verification is currently blocking your workspace. As soon as we receive an update or if any additional information is required from your end, I’ll let you know promptly.
Your KYC verification for ApexTech44 (org_F8X7rflJ6Uhu6DKJ) was manually approved on Sept 27. The earlier “image too blurry” rejections were from the automated ID checks before a reviewer looked at the submission; no further uploads are needed.
Please hard-refresh or sign out and back in to the dashboard — the workspace should be fully unblocked. Let us know if anything still looks gated on your end and we’ll dig in.