# Knowledge Base Add Documents Error **URL:** \ **Category:** Support Help\ **Tags:** bug\ **Created:** [March 26, 2026, 6:46pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148 "2026-03-26T18:46:33Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![nick1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/nick1/32/754_2.png) [@nick1](https://community.retellai.com/u/nick1)\ **Post date:** [March 26, 2026, 6:46pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/1 "2026-03-26T18:46:33Z")
I’m getting an error every time I add a document and try to save it when creating a new knowledge base. I tried all 3 Documents options, and got errors for each: (1) Add Text; (2) Upload Files; and (3) Add Web pages. Below are the errors: (1) Add Text: Failed to process the knowledge base: • Error creating knowledge base text source: Updated Master Knowledge Base (2) Upload Files: Failed to process the knowledge base: • Error creating knowledge base file source: Updated Master Knowledge Base.pdf (3) Add Web pages Failed to process the knowledge base: • Error creating knowledge base url source: [https://docs.google.com/document/](https://docs.google.com/document/) (I intentionally removed the slug on the URL in this Support Message for Privacy reasons. I have previously successfully added and created other Knowledge Base’ on my account without issues, so this is a new error for my account. ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [March 26, 2026, 6:54pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/2 "2026-03-26T18:54:26Z")
Hi @nick1 Could you please confirm your organization ID and Screenshot of Errors This information will help us investigate the issue more effectively. Thank you! ---
**Author:** ![nick1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/nick1/32/754_2.png) [@nick1](https://community.retellai.com/u/nick1)\ **Post date:** [March 26, 2026, 8:29pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/3 "2026-03-26T20:29:10Z")
Workspace ID org\_eqlkZNJgZ1jPg2nQ ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/8/8ee910f62e2ed7e5174083fefea8d8bcd35aa652.png) ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [March 26, 2026, 9:06pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/4 "2026-03-26T21:06:38Z")
Hi @nick1 Thank you for sharing this. I’ve forwarded it to our internal team for review. We’ll keep you updated as soon as we have more information. ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [March 26, 2026, 11:06pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/5 "2026-03-26T23:06:04Z")
Hi @nick1 These appear to be intermittent errors. Could you please try again and let us know if you’re still encountering them? Thank You ---
**Author:** ![nick1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/nick1/32/754_2.png) [@nick1](https://community.retellai.com/u/nick1)\ **Post date:** [March 27, 2026, 12:42am UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/6 "2026-03-27T00:42:03Z")
I just tried again and had the same behavior occur. This has been happening since last night, so third timeframe now trying. ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [March 27, 2026, 1:06pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/7 "2026-03-27T13:06:39Z")
Hi @nick1 Thank you for your response. I’ve escalated this again to our team. We’ll keep you updated as soon as we have more information. Best regards ---
**Author:** ![nick1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/nick1/32/754_2.png) [@nick1](https://community.retellai.com/u/nick1)\ **Post date:** [March 27, 2026, 7:15pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/8 "2026-03-27T19:15:32Z")
I just tried again and got the same error behavior again. ---
**Author:** ![will](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/will/32/1048_2.png) [@will](https://community.retellai.com/u/will)\ **Post date:** [March 28, 2026, 10:28pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/9 "2026-03-28T22:28:39Z")
Same issue here as well. Getting “Error creating knowledge base file source:” for both URL and PDF uploads ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [March 30, 2026, 1:10pm UTC](https://community.retellai.com/t/knowledge-base-add-documents-error/2148/10 "2026-03-30T13:10:55Z")
Hi @nick1 We have updated the knowledge base service, and it should be working now. Thank You