Hi - I see on the website that Retell has an integration with eClinicalWorks, that EHR that one of our medical practice customers use. We need to exchange data and send them our voice chat transcripts. Can someone point me to how integrating works? I reached out to support already and didn’t get any response beyond sending me to the Forum.
Based on the available sources, Retell AI connects to eClinicalWorks through custom API integrations or with help from Retell’s integration partners(1). The integration page for eClinicalWorks lists several certified partners who can help implement the connection(1).
For accessing call transcripts and data to send to your EHR system, you can retrieve this information through the List Calls API endpoint(2). The API response includes transcript data in multiple formats(2):
transcript: Plain text transcription of the call(2)transcript_object: Transcript as a list of utterances with timestamps(2)transcript_with_tool_calls: Transcript weaved with tool call invocations and results(2)
To automatically sync this data with eClinicalWorks in real-time, you can use Retell AI’s webhook feature(3). Webhooks push call data to your systems instantly when events occur, enabling automated workflows like updating EHR records when calls complete(3).
Since direct integration requires custom development, I’d recommend either:
- Working with one of the certified partners listed on the eClinicalWorks integration page(1)
- Building a custom integration using the List Calls API(2) and webhooks(3) to retrieve and push transcript data to eClinicalWorks
For enterprise-level support and white-glove service for your specific use case, you may want to explore the Enterprise Plan: Request an Enterprise Voice AI Demo