# I signed up for a number and did not get one

**URL:** <https://community.retellai.com/t/i-signed-up-for-a-number-and-did-not-get-one/3698>\
**Category:** Support Help\
**Tags:** general\
**Created:** [September 29, 2026, 10:18pm UTC](https://community.retellai.com/t/i-signed-up-for-a-number-and-did-not-get-one/3698 "2026-09-29T22:18:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![timsmoon](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/timsmoon/32/2792_2.png) [@timsmoon](https://community.retellai.com/u/timsmoon)\
**Post date:** [September 29, 2026, 10:18pm UTC](https://community.retellai.com/t/i-signed-up-for-a-number-and-did-not-get-one/3698/1 "2026-09-29T22:18:28Z")

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I signed up for a number and did not get one. The AI voice was unable to help.

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [September 30, 2026, 9:59am UTC](https://community.retellai.com/t/i-signed-up-for-a-number-and-did-not-get-one/3698/2 "2026-09-30T09:59:25Z")

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Hey @timsmoon

Could you please share your **Organization/Workspace ID** and a screenshot of what you’re seeing when trying to get the number? Please make sure to redact any sensitive information from the screenshot.

Best Regards.