Kindly activate the ability of calling (UAE) number from my Retell account, as I got"Call country not supported: AE" from the create-phone-call API.
Workspace : “Techno”
Phone number +16507537200
Destination number format +971501234567
Hello @mustafa UAE (AE) is not currently in Retell’s supported international calling destinations for Retell-managed numbers. The supported list covers 15 countries (US, India, Australia, UK, Germany, etc.), but UAE is not among them.
Your options:
Import your own number / use a custom telephony provider (e.g., Twilio) that supports UAE, then connect it to Retell via custom telephony.
Docs : Connect Retell voice agents to your telephony provider
Thank You
Hello @mustafa ,
To allow Retell to work in the UAE, you require a UAE located SBC server or service, a UAE SIP connection and then you configure custom telephony to do that. We have customers in the UAE, using the Cloudonix infrastructure in the UAE to connect with Retell. Feel free to contact me on Discord for more information.