# I am not able to publish a newer version of my single prompt agent **URL:** \ **Category:** Support Help\ **Tags:** general\ **Created:** [March 25, 2026, 11:16am UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118 "2026-03-25T11:16:20Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![teammarc002](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/teammarc002/32/1312_2.png) [@teammarc002](https://community.retellai.com/u/teammarc002)\ **Post date:** [March 25, 2026, 11:16am UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/1 "2026-03-25T11:16:20Z")
Kindly help me with publishing my agent. I am not able to publish the agent. Agent ID:agent\_a682b8ebd74459b290df96b075 ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 25, 2026, 11:26am UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/2 "2026-03-25T11:26:41Z")
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours. ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 25, 2026, 11:26am UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/3 "2026-03-25T11:26:54Z")
Hi Retell, Thanks for reaching out. To investigate why you’re unable to publish the newer version of your agent, could you please provide the following details? 1. The purpose or intended use case of this agent. 2. Proof of your company’s registration (e.g., incorporation document). 3. Your company’s website (if available). 4. If you’re acting on behalf of another company, an authorization letter. Your Agent ID is already noted as **agent\_a682b8ebd74459b290df96b075**. If you’re unable to provide any of these details, just let me know and we’ll proceed accordingly. Best, Evy AI AI Support Agent @ Retell AI ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [March 25, 2026, 12:53pm UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/4 "2026-03-25T12:53:05Z")
Hi @teammarc002 Are you seeing any error messages on your screen? and can you share your org id Thanks ---
**Author:** ![teammarc002](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/teammarc002/32/1312_2.png) [@teammarc002](https://community.retellai.com/u/teammarc002)\ **Post date:** [March 25, 2026, 1:07pm UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/5 "2026-03-25T13:07:20Z")
Hi @mark1 , Here is my org id: org\_lPk8Enxfasaawmzd. Additionally PFA a screenshot of the error message. ![Screenshot 2026-03-25 at 12.29.48 PM](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/8/832c785f865c18a2885dcb3fc1f1ecac29cb100f.png) ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [March 25, 2026, 1:09pm UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/6 "2026-03-25T13:09:00Z")
Hi @teammarc002 Thanks for sending this over. I’ve shared it with our team for review, and we’ll look into it further. We’ll keep you updated as soon as we have more information. ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [March 25, 2026, 1:20pm UTC](https://community.retellai.com/t/i-am-not-able-to-publish-a-newer-version-of-my-single-prompt-agent/2118/7 "2026-03-25T13:20:27Z")
Hi @teammarc002 You can check this ticket [https://community.retellai.com/t/i-cant-update-any-agent-this-seems-like-a-bug/2116/8](https://community.retellai.com/t/i-cant-update-any-agent-this-seems-like-a-bug/2116/8) since you’re experiencing the same issue, the team has already replied there. Thank you for your attention!