# I am not able to invite team member in account

**URL:** <https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [April 30, 2026, 4:45pm UTC](https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540 "2026-04-30T16:45:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![support7](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support7/32/1728_2.png) [@support7](https://community.retellai.com/u/support7)\
**Post date:** [April 30, 2026, 4:45pm UTC](https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540/1 "2026-04-30T16:45:35Z")

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I am not able to invite team member in account.

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/5/5435ef76fe2b5029ff69fba39551287eda458477.jpeg)

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [April 30, 2026, 4:48pm UTC](https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540/2 "2026-04-30T16:48:59Z")

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Hello @support7

Is there any open invoice in your workspace?

Our system checks the payment status across all of your workspaces, so an unpaid invoice on one workspace can block certain actions (like sending invitations) on your other workspaces as well.

If you don’t have any invoices kindly share your ORG ID?

Thank You

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<div class="post-metadata">

**Author:** ![support7](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support7/32/1728_2.png) [@support7](https://community.retellai.com/u/support7)\
**Post date:** [April 30, 2026, 5:10pm UTC](https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540/3 "2026-04-30T17:10:47Z")

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no open invoice and here is the Org ID: org\_Cxi6ZWqtVFalTZop

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [April 30, 2026, 6:42pm UTC](https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540/4 "2026-04-30T18:42:14Z")

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Hi @support7

I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [April 30, 2026, 7:37pm UTC](https://community.retellai.com/t/i-am-not-able-to-invite-team-member-in-account/2540/5 "2026-04-30T19:37:50Z")

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Hey @support7

Team checked your account, you’re member of many other workspaces that may contain unpaid invoices and either those invoices need to be paid or you need to leave those workspaces.

Thank You