# How to fix this? - SMS A2P 10DLC Campaign application

**URL:** <https://community.retellai.com/t/how-to-fix-this-sms-a2p-10dlc-campaign-application/3764>\
**Category:** Support Help\
**Tags:** telephony\
**Created:** [October 21, 2026, 5:02pm UTC](https://community.retellai.com/t/how-to-fix-this-sms-a2p-10dlc-campaign-application/3764 "2026-10-21T17:02:06Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![pragmaticbusiness](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/pragmaticbusiness/32/2932_2.png) [@pragmaticbusiness](https://community.retellai.com/u/pragmaticbusiness)\
**Post date:** [October 21, 2026, 5:02pm UTC](https://community.retellai.com/t/how-to-fix-this-sms-a2p-10dlc-campaign-application/3764/1 "2026-10-21T17:02:06Z")

</div>

We regret to inform you that your SMS A2P 10DLC Campaign application for phone number +1385481XXX has been rejected. The reason for rejection is: The campaign submission has been reviewed and rejected because the multiple opt-in workflow description is incomplete or unclear.; The campaign submission has been reviewed and it was rejected because of invalid campaign description.

org\_MNiuo4hy9MlFuh8c

---

<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [October 21, 2026, 5:07pm UTC](https://community.retellai.com/t/how-to-fix-this-sms-a2p-10dlc-campaign-application/3764/2 "2026-10-21T17:07:51Z")

</div>

Hey @pragmaticbusiness You can fix them by editing the campaign and resubmitting.

To resubmit: Click Edit on the rejected campaign, fix the fields below, click Save, then click Next on the SMS panel. Resubmitting under the same use case is free.

Invalid campaign description: Rewrite it in three to six sentences. It should say who is sending, to whom, what message types, and how recipients opt in. The page has a template and examples. Say “automated AI phone assistant” plainly.

Unclear opt-in workflow: Rewrite the consent field so it covers:

- Where the person opts in, and the exact action they take.
- The exact word-for-word voice script, including the customer’s “yes” and the agent’s confirmation. For a web form, give the page URL.
- The required disclosures: business name, message types, “Message and data rates may apply”, frequency, STOP/HELP, and links to your Privacy Policy and Terms.
- If you use both voice and web opt-in, paste both, numbered. Follow them with one confirmation paragraph.

Make sure the description, opt-in text, and sample messages are consistent with each other.

For more details you can see ( [How to fill out the A2P 10DLC SMS campaign application on Retell](https://docs.retellai.com/deploy/sms-campaign-application#if-your-campaign-is-rejected) )

Thank You