# Gohighlevel integration issue

**URL:** <https://community.retellai.com/t/gohighlevel-integration-issue/3346>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [July 14, 2026, 4:17pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346 "2026-07-14T16:17:18Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![kit\_alimasi](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kit_alimasi/32/681_2.png) [@kit\_alimasi](https://community.retellai.com/u/kit_alimasi)\
**Post date:** [July 14, 2026, 4:17pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/1 "2026-07-14T16:17:18Z")

</div>

![retell ai](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/0/0d82ae55c9e09a7f544d7eb9bc85537328b8b48a.png)  
I am connecting my retell AI to my gohighlevel sub-account using \*\*  
Sympana Connector\*\* … I don’t know how I can solve this problem attached. I deleted the previous api key that I used. I am trying to connect with a new seperate account. How can I get this done while the previous key doesn’t exist anymore?

---

<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 14, 2026, 4:27pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/2 "2026-07-14T16:27:01Z")

</div>

Hey @kit_alimasi could you please share your Org ID?

Thank You

---

<div class="post-metadata">

**Author:** ![kit\_alimasi](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kit_alimasi/32/681_2.png) [@kit\_alimasi](https://community.retellai.com/u/kit_alimasi)\
**Post date:** [July 15, 2026, 7:11am UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/3 "2026-07-15T07:11:13Z")

</div>

Here is my Org ID: org\_6RgoB1GDGZhzKc1O

---

<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 15, 2026, 1:11pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/4 "2026-07-15T13:11:32Z")

</div>

@kit_alimasi Let me check with the team.

---

<div class="post-metadata">

**Author:** ![kit\_alimasi](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kit_alimasi/32/681_2.png) [@kit\_alimasi](https://community.retellai.com/u/kit_alimasi)\
**Post date:** [July 15, 2026, 1:18pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/5 "2026-07-15T13:18:14Z")

</div>

Yes, please! I will be waiting.

---

<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 15, 2026, 1:43pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/6 "2026-07-15T13:43:08Z")

</div>

Hey @kit_alimasi I checked with the team this issue is related to Sympana, not Retell. Please contact their support team for assistance.

Thank You

---

<div class="post-metadata">

**Author:** ![kit\_alimasi](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kit_alimasi/32/681_2.png) [@kit\_alimasi](https://community.retellai.com/u/kit_alimasi)\
**Post date:** [July 15, 2026, 1:44pm UTC](https://community.retellai.com/t/gohighlevel-integration-issue/3346/7 "2026-07-15T13:44:09Z")

</div>

Thanks for your effort.