# ERROR: Resource Not Found **URL:** \ **Category:** Support Help\ **Created:** [December 28, 2025, 11:34pm UTC](https://community.retellai.com/t/error-resource-not-found/274 "2025-12-28T23:34:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![stevloc](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@stevloc](https://community.retellai.com/u/stevloc)\ **Post date:** [December 28, 2025, 11:34pm UTC](https://community.retellai.com/t/error-resource-not-found/274/1 "2025-12-28T23:34:38Z")
Hello, First of all, thank you for building such a great product — I’m really enjoying using it. I’m hoping someone can help with an issue affecting a **production agent** , and I’d really like to avoid having to rebuild the entire role prompt. ### Issue summary One of my agents has suddenly stopped working after previously functioning correctly. I now encounter the same error even when duplicating the agent. **Duplicate agent details:** - Agent ID: `agent_fcff2c4c7ec8ee26ab8c0d6401` - LLM ID: `llm_1a2bf6424d1e7bcff6dac4e505d0` ### Current problems - The agent no longer runs and throws an error - Duplicating the agent results in the same error - I cannot republish the agent after changing the LLM - I am unable to select a voice for this agent ### Additional context - This agent was working correctly before the issue appeared - All of my other agents are functioning normally Any guidance or assistance would be greatly appreciated. Thanks in advance! ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/34472d43b4582c56fc51f684b1752b4c0a045185.png) ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [December 29, 2025, 5:06pm UTC](https://community.retellai.com/t/error-resource-not-found/274/2 "2025-12-29T17:06:13Z")
Hello @stevloc I’ve reported that, and it will be fixed soon. ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [December 29, 2025, 5:23pm UTC](https://community.retellai.com/t/error-resource-not-found/274/3 "2025-12-29T17:23:00Z")
It’s fixed now. You can now choose the voice you want. ---
**Author:** ![stevloc](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@stevloc](https://community.retellai.com/u/stevloc)\ **Post date:** [December 29, 2025, 8:32pm UTC](https://community.retellai.com/t/error-resource-not-found/274/4 "2025-12-29T20:32:55Z")
Hi Omar, Thanks for helping with [ERROR: Resource Not Found - Support Help - Retell AI](https://community.retellai.com/t/error-resource-not-found/274) I’m having the same issue with this, if you could please update this too, I’d appreciate it: agent\_e2e09f652cf79f4e8ec9c27ea8 llm\_40e495f5ffedd79e7c5119c0e794 Thanks Steve ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 6, 2026, 5:39pm UTC](https://community.retellai.com/t/error-resource-not-found/274/5 "2026-01-06T17:39:53Z")
Hello @stevloc , should be solved now ---
**Author:** ![Alain\_Tritschler](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/alain_tritschler/32/480_2.png) [@Alain\_Tritschler](https://community.retellai.com/u/Alain_Tritschler)\ **Post date:** [January 21, 2026, 11:44am UTC](https://community.retellai.com/t/error-resource-not-found/274/6 "2026-01-21T11:44:09Z")
Hello, I have a similar issue: when I try to select any community Cartesia voice: **Error** Resource Not Found. Please check that it exists and you have permission to access it. It worked yesterday but I’m stuck now today. Agent ID : agent\_e20bc78738ec9ccf086b92298b LLM ID : llm\_9f9431927d17baa613f0ca551f29 Thanks ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 21, 2026, 4:59pm UTC](https://community.retellai.com/t/error-resource-not-found/274/7 "2026-01-21T16:59:27Z")
Can you check again now? If the issue still persists, please share a screenshot. ---
**Author:** ![Alain\_Tritschler](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/alain_tritschler/32/480_2.png) [@Alain\_Tritschler](https://community.retellai.com/u/Alain_Tritschler)\ **Post date:** [January 21, 2026, 5:21pm UTC](https://community.retellai.com/t/error-resource-not-found/274/8 "2026-01-21T17:21:04Z")
Hi, this is what I can share (apparently I cannot share more than one screenshot): ![image.png](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/a269b5e917991eb4b6762f0a655779994d2206eb.png) What I also see when I add the community voice (from the add-community-voice endpoint) is: - request: 1. {voice\_provider: “cartesia”, provider\_voice\_id: “735287ee-ce91-4b08-8de4-63315c5ba1fb”,…} 2. provider\_voice\_id: “735287ee-ce91-4b08-8de4-63315c5ba1fb” 3. voice\_name: “Emmanuelle” 4. voice\_provider: “cartesia” - response: {“status”:“error”,“message”:"Item org\_X7qaImcgZzEFBZzd not found in org "} Alain ---
**Author:** ![Alain\_Tritschler](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/alain_tritschler/32/480_2.png) [@Alain\_Tritschler](https://community.retellai.com/u/Alain_Tritschler)\ **Post date:** [January 22, 2026, 1:04pm UTC](https://community.retellai.com/t/error-resource-not-found/274/9 "2026-01-22T13:04:35Z")
@Omar_Ashraf Any idea of what can happen? ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [January 22, 2026, 4:02pm UTC](https://community.retellai.com/t/error-resource-not-found/274/10 "2026-01-22T16:02:01Z")
This happens because you already have the voice ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/638157a40e9af4da48d330e7f102f1ba5ff224d9.png) ---
**Author:** ![Alain\_Tritschler](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/alain_tritschler/32/480_2.png) [@Alain\_Tritschler](https://community.retellai.com/u/Alain_Tritschler)\ **Post date:** [January 22, 2026, 4:19pm UTC](https://community.retellai.com/t/error-resource-not-found/274/11 "2026-01-22T16:19:54Z")
OK thanks. I had not understood that I had to add the custom voice only once and then I could simply reuse it - I systematically used “add custom voice”. Works now, thanks. Problem solved for me. ---
**Author:** ![sergiohah](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/sergiohah/32/748_2.png) [@sergiohah](https://community.retellai.com/u/sergiohah)\ **Post date:** [March 4, 2026, 3:11pm UTC](https://community.retellai.com/t/error-resource-not-found/274/13 "2026-03-04T15:11:54Z")
Same error. And when I access the agent, the voice selection seems to be deleted. And I cant select a voice again since the dropdown is empty (it seems it not loading voices to be selected) ---
**Author:** ![alanav.omni](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/alanav.omni/32/897_2.png) [@alanav.omni](https://community.retellai.com/u/alanav.omni)\ **Post date:** [March 4, 2026, 3:12pm UTC](https://community.retellai.com/t/error-resource-not-found/274/14 "2026-03-04T15:12:44Z")
Hi, I have the same issue, i have many agents in use, can you help me please? agent\_4af5db3f95d50e529f2d17dc06 llm\_a9b5c26d05bdef7106287400c075 agent\_7e086fc2a1a1ee36fae9945e80 llm\_6dcf850542c71179d2c4dbc1e997 agent\_5a17fcbd309eb5c834402c112f llm\_ac81589525c725e091ee5c1a8468 agent\_fc84884de0057a20e1ca8d64d8 llm\_289e6cdc5480ea392a951281971b agent\_06024508252bf7515c3784837e llm\_d1a72f9610d5198ceb0c34e73c45 Can you help me please @Omar_Ashraf ? ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [March 4, 2026, 3:36pm UTC](https://community.retellai.com/t/error-resource-not-found/274/15 "2026-03-04T15:36:35Z")
Hello @alanav.omni, @sergiohah, The team is working on it right now. A quick fix is to use a different voice ID. You can update the voice ID through the API. ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [March 4, 2026, 3:38pm UTC](https://community.retellai.com/t/error-resource-not-found/274/16 "2026-03-04T15:38:08Z")
@sergiohah Can you share the affected agent IDs? ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [March 4, 2026, 3:46pm UTC](https://community.retellai.com/t/error-resource-not-found/274/17 "2026-03-04T15:46:05Z")
Hello @alanav.omni Fixed ---
**Author:** ![sergiohah](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/sergiohah/32/748_2.png) [@sergiohah](https://community.retellai.com/u/sergiohah)\ **Post date:** [March 4, 2026, 4:08pm UTC](https://community.retellai.com/t/error-resource-not-found/274/20 "2026-03-04T16:08:23Z")
Fixed Also! Thanks @Omar_Ashraf ---
**Author:** ![team](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/team/32/536_2.png) [@team](https://community.retellai.com/u/team)\ **Post date:** [March 6, 2026, 10:09pm UTC](https://community.retellai.com/t/error-resource-not-found/274/21 "2026-03-06T22:09:30Z")
Same issue - Do we know the root cause of this? It happens at random. I didn’t have this one backed up today. agent\_911b07767dfcb40a5657121b05 **Issue** : The agent appears in the Agents list but cannot be opened. **Opening the agent returns:** “Resource Not Found. Please check that it exists and you have permission to access it.” **Duplicating the agent returns:** “Failed to duplicate agent.” ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 6, 2026, 10:51pm UTC](https://community.retellai.com/t/error-resource-not-found/274/22 "2026-03-06T22:51:16Z")
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**Author:** ![james.hyam](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/james.hyam/32/633_2.png) [@james.hyam](https://community.retellai.com/u/james.hyam)\ **Post date:** [May 17, 2026, 12:08pm UTC](https://community.retellai.com/t/error-resource-not-found/274/23 "2026-05-17T12:08:53Z")
Hello @Omar_Ashraf - I’m experiencing a similar issue with this agent. agent\_10c6a64c3920646c21b33f555b. I’m not able to delete and not able to open it yet still shows in the dashboard. Please can you assist? ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/f/fe1a2d4d0078a45ffd46383efbf641af21917c4e.png) Thank you in advance. Best, James [Next page](https://community.retellai.com/t/error-resource-not-found/274.md?page=2)