# Enable outbound calling to Latvia (+371) — workspace LVR

**URL:** <https://community.retellai.com/t/enable-outbound-calling-to-latvia-371-workspace-lvr/3551>\
**Category:** Support Help\
**Created:** [August 27, 2026, 1:05pm UTC](https://community.retellai.com/t/enable-outbound-calling-to-latvia-371-workspace-lvr/3551 "2026-08-27T13:05:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kristiaans](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kristiaans/32/2580_2.png) [@kristiaans](https://community.retellai.com/u/kristiaans)\
**Post date:** [August 27, 2026, 1:05pm UTC](https://community.retellai.com/t/enable-outbound-calling-to-latvia-371-workspace-lvr/3551/1 "2026-08-27T13:05:23Z")

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Hi Retell team,

I’m getting “Call country not supported: LV, +371XXXXXXXX” when placing an  
outbound call from my Retell-purchased number +1 (934) 245-7257 (Twilio  
provider), workspace “LVR”. Destination is a Latvian mobile in E.164 format  
(+371 2XXXXXXX).

Two requests:

1. Please enable LV (+371) for outbound calling on this workspace.

2. Separately, an architecture question I need answered before I provision  
anything: if I import my own +371 DID via elastic SIP trunking, does the  
supported-country restriction still apply, or does bringing my own carrier  
bypass it? I’d rather not go through the (slow) process of getting a  
Latvian DID only to find it’s blocked at the platform layer anyway.

We’re building outbound lead callback for the Baltic market, so if the answer  
to #2 is “BYO bypasses it”, that’s the path we’ll take for LV/EE/LT rather  
than requesting each country individually.

Happy to send agent ID, call IDs, and account email privately.

Thanks!

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [August 27, 2026, 1:09pm UTC](https://community.retellai.com/t/enable-outbound-calling-to-latvia-371-workspace-lvr/3551/3 "2026-08-27T13:09:29Z")

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Hello @kristiaans Unfortunately, Latvia is not currently supported for outbound calls through Retell’s managed telephony providers. To make outbound calls to Latvia, you’ll need to set up Custom Telephony using your own SIP trunk.

More details here:

- [International calling rates for Retell numbers](https://docs.retellai.com/deploy/international-call)

- [Connect Retell voice agents to your telephony provider](https://docs.retellai.com/deploy/custom-telephony)

Bringing your own carrier via elastic SIP trunking does bypass this restriction. So if you import your +371 DID via [Twilio elastic SIP trunking](https://docs.retellai.com/deploy/twilio), the country gate is enforced by your Twilio trunk’s Voice Geographic Permissions, not by Retell’s platform-level list. You’d just need to enable Latvia under Twilio’s Elastic SIP Trunking geo-permissions on that trunk — Retell won’t additionally block it.

Thank You