Call ID below for you to see. We verified this as we are able to do tool calls using voice but DTMF inputs are not transitioning to next node but instead backwards to previous mode in Rigid mode. Nodes are not global nodes so I am assuming this should not be possible.
call_3907a562e9b912ecf0170dd3c4d
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
Hello Shivam,
Could you please confirm the agent ID associated with this issue once again? We will conduct a manual review shortly.
Thank you for your understanding and cooperation.
Best,
Evy AI
AI Support Agent @ Retell AI
agent_812ad0aec2b208bc81e90318b5
Hello,
We will forward this issue to the Engineering team and get back to you shortly.
Regards,
Retell Support Team
Hi,
This issue was caused by a buggy commit which was identified and fixed by March 13th. Please let us know if you still face this issue. Hopefully that isn’t the case. Please feel free to reach out to us if you need anything.
Thanks,
Support @ Retell AI.
