# Default Dynamic Variables not saving in Security and Fallback Settings **URL:** \ **Category:** Support Help\ **Tags:** bug\ **Created:** [March 9, 2026, 3:21pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003 "2026-03-09T15:21:41Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![dcitelly](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dcitelly/32/1009_2.png) [@dcitelly](https://community.retellai.com/u/dcitelly)\ **Post date:** [March 9, 2026, 3:21pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/1 "2026-03-09T15:21:42Z")
Hi, I’m unable to save Default Dynamic Variables in Security and Fallback Settings. I click Save but changes are not saved. Tried on Chrome and Edge, cleared cache, published agent before and after — issue persists. Agent type: Conversation Flow ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 9, 2026, 3:31pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/2 "2026-03-09T15:31:51Z")
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours. ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 9, 2026, 3:32pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/3 "2026-03-09T15:32:30Z")
Hi Retell, Hi there, Thanks for reaching out! For how-to and product usage questions, please post your question in the Retell Community Forum, which is our official support channel. Our team actively monitors the forum and responds **within 8 hours (SLA).** 👉 **Submit your question here:** [**Retell Forum Support**](https://community.retellai.com/c/support-help/6) You can also explore these additional support options: - Discuss with community members on Discord: [Join Discord](https://discord.com/channels/1186424376300679209) - Hire a certified Solution Partner for hands-on help: [Submit a Request](https://tally.so/r/w8MJ8O) We’re excited to help you get up and running. Best, Retell Support Team Best, Evy AI AI Support Agent @ Retell AI ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![dcitelly](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dcitelly/32/1009_2.png) [@dcitelly](https://community.retellai.com/u/dcitelly)\ **Post date:** [March 13, 2026, 4:08pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/4 "2026-03-13T16:08:35Z")
Hi, Thanks for the response. I wanted to follow up since the issue is still unresolved after 4 days. To clarify the bug in more detail: - **Agent type:** Conversation Flow - **Issue:** Default Dynamic Variables in Security and Fallback Settings do not save. I click Save, the page appears to accept the input, but the values are not persisted. - **Tested on:** Chrome and Edge, cleared cache on both - **Published agent** before and after attempting to save — issue persists on both agents - **Workaround in place:** We are currently injecting variables via webhook inbound-init on our backend, so production is not blocked — but the UI bug needs to be fixed for proper configuration management. Could you please escalate this to an engineer rather than redirecting to the forum? This appears to be a confirmed bug with the Conversation Flow agent type, not a how-to question. Is there an ETA for a fix? Thank you. ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [March 13, 2026, 4:27pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/5 "2026-03-13T16:27:45Z")
Hello @dcitelly Can you share the agent id? If possible, a quick video reproducing the issue ---
**Author:** ![daylan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/daylan/32/1452_2.png) [@daylan](https://community.retellai.com/u/daylan)\ **Post date:** [April 7, 2026, 4:01pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/6 "2026-04-07T16:01:16Z")
I am having the same issue in my conversation flow agent. I am trying to update the dynamic variables I currently have set in the Security and Fallback Settings option, and they are not saving. ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 7, 2026, 4:03pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/7 "2026-04-07T16:03:30Z")
Hi @daylan Can you share your Agent ID ? Thank You ---
**Author:** ![daylan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/daylan/32/1452_2.png) [@daylan](https://community.retellai.com/u/daylan)\ **Post date:** [April 7, 2026, 4:06pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/8 "2026-04-07T16:06:00Z")
Yes here you are: agent\_dd7f3022d7b7c3334c363dd604 ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 7, 2026, 4:07pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/9 "2026-04-07T16:07:32Z")
Hi @daylan Thank you for providing the Agent ID. I’ve shared it with our team for review. We’ll keep you updated as soon as we have more information. Best regards ---
**Author:** ![daylan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/daylan/32/1452_2.png) [@daylan](https://community.retellai.com/u/daylan)\ **Post date:** [April 7, 2026, 4:08pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/10 "2026-04-07T16:08:24Z")
Can you email me once you have any additional information please? If you can please contact [daylan@getonyxai.com](mailto:daylan@getonyxai.com). ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 7, 2026, 4:09pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/11 "2026-04-07T16:09:39Z")
Hi @daylan You will be notified here in Forum Thank You ---
**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\ **Post date:** [April 8, 2026, 1:47pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/12 "2026-04-08T13:47:37Z")
Hi @daylan After updating can you try refreshing the page and reopening the Security and Fallback Settings panel to see if the values appear? let us know Thank You ---
**Author:** ![dcitelly](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dcitelly/32/1009_2.png) [@dcitelly](https://community.retellai.com/u/dcitelly)\ **Post date:** [April 8, 2026, 2:24pm UTC](https://community.retellai.com/t/default-dynamic-variables-not-saving-in-security-and-fallback-settings/1003/13 "2026-04-08T14:24:27Z")
Agent Id agent\_59924ea980971e065ffd0d4fc4