# CRITICAL - SMS Approval

**URL:** <https://community.retellai.com/t/critical-sms-approval/3562>\
**Category:** Support Help\
**Tags:** general\
**Created:** [August 27, 2026, 9:12pm UTC](https://community.retellai.com/t/critical-sms-approval/3562 "2026-08-27T21:12:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![josh1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/josh1/32/2603_2.png) [@josh1](https://community.retellai.com/u/josh1)\
**Post date:** [August 27, 2026, 9:12pm UTC](https://community.retellai.com/t/critical-sms-approval/3562/1 "2026-08-27T21:12:20Z")

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My SMS campaign (Customer Care, AI phone answering service) has been  
rejected 3 times for “issues verifying the Call to Action” — our opt-in  
is fully verbal, collected during inbound calls, not a web form.

We’ve added a dedicated public SMS program page, rewritten the consent  
field with the literal verbal script, and hosted a sample transcript as  
a public doc — still rejected, no specific sub-code given.

Has anyone gotten a verbal-opt-in campaign approved? What actually  
worked in your Call to Action field, and did support ever give you the  
real TCR sub-code?

Happy to share our exact submission if helpful. Thanks.

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [August 27, 2026, 9:41pm UTC](https://community.retellai.com/t/critical-sms-approval/3562/4 "2026-08-27T21:41:25Z")

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Hey @josh1

Please email the detailed information to **[support@retellai.com](mailto:support@retellai.com)** so our support team can review the issue and provide further guidance.

Best Regards.

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<div class="post-metadata">

**Author:** ![josh1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/josh1/32/2603_2.png) [@josh1](https://community.retellai.com/u/josh1)\
**Post date:** [August 27, 2026, 9:47pm UTC](https://community.retellai.com/t/critical-sms-approval/3562/5 "2026-08-27T21:47:30Z")

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Thanks Mark, is there a place I can go for quicker responses?

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<div class="post-metadata">

**Author:** ![josh1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/josh1/32/2603_2.png) [@josh1](https://community.retellai.com/u/josh1)\
**Post date:** [August 27, 2026, 9:48pm UTC](https://community.retellai.com/t/critical-sms-approval/3562/6 "2026-08-27T21:48:02Z")

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Or a phone number I can call?

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [August 27, 2026, 9:53pm UTC](https://community.retellai.com/t/critical-sms-approval/3562/7 "2026-08-27T21:53:01Z")

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Hey @josh1

For detailed assistance with your SMS campaign approval, please email our support team at **[support@retellai.com](mailto:support@retellai.com)** with your campaign details and rejection information.

The support team will be able to review the case and provide further guidance.

Thank you!