# Country not listed for verification

**URL:** <https://community.retellai.com/t/country-not-listed-for-verification/3461>\
**Category:** Support Help\
**Tags:** general\
**Created:** [August 4, 2026, 5:58pm UTC](https://community.retellai.com/t/country-not-listed-for-verification/3461 "2026-08-04T17:58:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ganiyutaofeek85](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ganiyutaofeek85/32/2465_2.png) [@ganiyutaofeek85](https://community.retellai.com/u/ganiyutaofeek85)\
**Post date:** [August 4, 2026, 5:58pm UTC](https://community.retellai.com/t/country-not-listed-for-verification/3461/1 "2026-08-04T17:58:27Z")

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Hi, I am a user from Nigerian which mean signing up with my number produce error, now I have signed up using a virtual UK number and built an AI agent BUT the problem is that when I try to purchase Phone number for my AI voice agent. It asks for verification and doesn’t list Nigeria as part of the country i can use the ID to verify my Identity? Why is that?

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [August 4, 2026, 7:31pm UTC](https://community.retellai.com/t/country-not-listed-for-verification/3461/2 "2026-08-04T19:31:20Z")

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Hey @ganiyutaofeek85 If your country is not listed, please contact our support team at [support@retellai.com](mailto:support@retellai.com) with your company name, your use case, and proof that you represent the company. Our team will review your request based on risk and business requirements and may enable verification for your country if appropriate. Contact support team directly to request manual verification for Nigeria.

Thank You