# Conductor quoting costs incorrectly

**URL:** <https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [July 24, 2026, 7:40pm UTC](https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405 "2026-07-24T19:40:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![michael1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/michael1/32/1895_2.png) [@michael1](https://community.retellai.com/u/michael1)\
**Post date:** [July 24, 2026, 7:40pm UTC](https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405/1 "2026-07-24T19:40:13Z")

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Hey team, wanted to flag that Conductor is quoting costs incorrectly. Not sure where it got these numbers. They’re astronomical. Workspace ID: org\_JlT09JJAnxZjkITn

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/4/4d0b4e7f485adbefe096e1917872d2c82e3c7df9.png)

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 24, 2026, 7:41pm UTC](https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405/2 "2026-07-24T19:41:08Z")

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@michael1 Checking it with the team.

Thank You

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 24, 2026, 7:52pm UTC](https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405/3 "2026-07-24T19:52:30Z")

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Hey @michael1 you’re right, those numbers are wrong. Conductor’s per-call cost figures are inflated by 100×; the real costs for those three calls are roughly:

- 5.5 min → ~$1.54 (not $153.85)
- 7.2 min → ~$1.99 (not $199.11)
- 7.3 min → ~$2.04 (not $204.43)

Conductor is a conversational helper and doesn’t read from the billing ledger, so its cost totals aren’t authoritative. The sources of truth are Dashboard → Billing → Usage and the per-call cost shown on the call detail page (that view does the unit conversion correctly). I’ll surface the display bug internally.

The directional finding in that Conductor report — that email-collection turns are stretching call length — still holds; only the dollar impact was overstated.

Thank You

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<div class="post-metadata">

**Author:** ![michael1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/michael1/32/1895_2.png) [@michael1](https://community.retellai.com/u/michael1)\
**Post date:** [July 24, 2026, 8:10pm UTC](https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405/4 "2026-07-24T20:10:07Z")

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Thanks! I knew the numbers were wrong, just wanted to flag to your team. Thanks again

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 25, 2026, 1:08pm UTC](https://community.retellai.com/t/conductor-quoting-costs-incorrectly/3405/5 "2026-07-25T13:08:27Z")

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Hey @michael1 Update: we have tweaked the Conductor prompts so that it knows to read the call costs as cents instead of dollars now. Let me know if this happens again!

Thank You