Can’t log into Retell on phone, tried wiping cache and incognitio, nothing is working. Has been going on for months and I see many with the same issue. ANy ideas on fixes?
Hey @klein1ja
Could you please share the exact error message you’re seeing when trying to log in? A screenshot of the error would also be helpful so we can investigate this further.
Best Regards.
Hello @klein1ja
Thanks for sharing the screenshot. We can see that you’re getting “An error occurred during the authorization flow.”
Could you please let us know which sign-in method you’re using (Google SSO or email/password) and whether you’re able to log in successfully from a desktop browser?
This information will help us narrow down the issue and investigate further.
Thank you!
Desktop works fine, SSO and login via email seem to not be working, it seems to fail to load the dashboard.
Hello @klein1ja
I have escalated your request to the relevant team. As soon as I receive any updates, I’ll let you know.
Best Regards.
Hey @klein1ja
Your account itself is healthy. Sign-in records show successful logins with no blocks or restrictions on the account, which is why the desktop dashboard continues to work normally.
The dashboard does not currently support Android mobile browsers. Chrome on Android fails at the authorization step and returns the “An error occurred during the authorization flow” message shown in your screenshot. This affects both Google sign-in and email and password, and it is not resolved by clearing cache or using incognito, which is why none of the steps you tried changed the result.
Please continue accessing the dashboard from a desktop browser (Chrome, Edge, or Firefox on Windows or Linux, or Safari on macOS). Mobile Safari on iOS also works if you have an iPhone or iPad available.
Best Regards.