# Can't Add elevenlabs voices on one particular agent

**URL:** <https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [July 28, 2026, 9:37am UTC](https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423 "2026-07-28T09:37:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kruss6867](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kruss6867/32/1046_2.png) [@kruss6867](https://community.retellai.com/u/kruss6867)\
**Post date:** [July 28, 2026, 9:37am UTC](https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423/1 "2026-07-28T09:37:23Z")

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Every elevenlabs voice i try to select on a certain agent is coming up as failed to update voice. AgentID: agent\_cdcca5d9a324a0c1604310fdee

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**Author:** ![kruss6867](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kruss6867/32/1046_2.png) [@kruss6867](https://community.retellai.com/u/kruss6867)\
**Post date:** [July 28, 2026, 10:37am UTC](https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423/2 "2026-07-28T10:37:48Z")

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Every elevenlabs voice i try to select on a certain agent is coming up as failed to update voice. AgentID: agent\_cdcca5d9a324a0c1604310fdee

UPDATE: EVERY AGENT. I cant select a single elevenlabs voice

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [July 28, 2026, 1:23pm UTC](https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423/3 "2026-07-28T13:23:40Z")

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Hello @kruss6867

I have escalated your issue to the relevant team. As soon as I receive any updates, I’ll let you know. Thank you for your patience!

Best Regards

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [July 28, 2026, 2:28pm UTC](https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423/4 "2026-07-28T14:28:50Z")

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Hello @kruss6867

Team just tested and its working fine , the agent can use 11labs voice normally.

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/9/93e061465eb9ad92f59c8c5a91b766f2b6399914.png)

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<div class="post-metadata">

**Author:** ![kruss6867](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/kruss6867/32/1046_2.png) [@kruss6867](https://community.retellai.com/u/kruss6867)\
**Post date:** [July 30, 2026, 1:44am UTC](https://community.retellai.com/t/cant-add-elevenlabs-voices-on-one-particular-agent/3423/5 "2026-07-30T01:44:52Z")

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Yeah it was stuck on a few agents. I had to revert all the way back to the last published version that was using an 11labs voice and now it works but i had to do that on every agent.