# Can we get our account back please? **URL:** \ **Category:** Support Help\ **Tags:** account-and-billing\ **Created:** [October 2, 2026, 2:53pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715 "2026-10-02T14:53:56Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dan/32/540_2.png) [@dan](https://community.retellai.com/u/dan)\ **Post date:** [October 2, 2026, 2:53pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/1 "2026-10-02T14:53:56Z")
Org: org\_u2F2cGzNACK1IfQW ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/0/0ea337d507d9d31d2e5812dce443ff60ec0b21f3.png) ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [October 2, 2026, 2:57pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/2 "2026-10-02T14:57:51Z")
Hey @dan Thanks for sharing your Organization ID and the screenshot. Could you please share the **email address associated with this workspace** and let us know if you’ve already contacted [support@retellai.com](mailto:support@retellai.com)? This will help us locate the account and follow up with the relevant team. Thank you! Best Regards. ---
**Author:** ![dan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dan/32/540_2.png) [@dan](https://community.retellai.com/u/dan)\ **Post date:** [October 2, 2026, 3:46pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/3 "2026-10-02T15:46:22Z")
Yeah it’s [dan@revelaihealth.com](mailto:dan@revelaihealth.com) and i’ve already emailed you from [usman.ahmad@revelaihealth.com](mailto:usman.ahmad@revelaihealth.com) ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [October 2, 2026, 4:00pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/4 "2026-10-02T16:00:41Z")
Hey @dan Thanks for confirming that you’ve already contacted support. I’ve escalated your request to the relevant team for review. As soon as I receive an update, I’ll let you know promptly. Thank you for your patience. ---
**Author:** ![dan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dan/32/540_2.png) [@dan](https://community.retellai.com/u/dan)\ **Post date:** [October 2, 2026, 8:25pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/5 "2026-10-02T20:25:25Z")
Thanks @mark1. I would really appreciate it if we could expedite this. ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [October 2, 2026, 8:57pm UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/6 "2026-10-02T20:57:34Z")
Hey @dan This issue should now be resolved. However, your account currently has a **$0 credit balance** , so you’ll need to add credits before making calls or using billable services. Best Regards. ---
**Author:** ![dan](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/dan/32/540_2.png) [@dan](https://community.retellai.com/u/dan)\ **Post date:** [October 3, 2026, 7:37am UTC](https://community.retellai.com/t/can-we-get-our-account-back-please/3715/7 "2026-10-03T07:37:37Z")
Thanks. I have added credits