# Call & SMS multi-channel experience in a single agent during one session (ready to use SMS)

**URL:** <https://community.retellai.com/t/call-sms-multi-channel-experience-in-a-single-agent-during-one-session-ready-to-use-sms/693>\
**Category:** Feature Roadmap\
**Tags:** done\
**Created:** [January 28, 2026, 9:24pm UTC](https://community.retellai.com/t/call-sms-multi-channel-experience-in-a-single-agent-during-one-session-ready-to-use-sms/693 "2026-01-28T21:24:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![liana](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/liana/32/583_2.png) [@liana](https://community.retellai.com/u/liana)\
**Post date:** [January 28, 2026, 9:24pm UTC](https://community.retellai.com/t/call-sms-multi-channel-experience-in-a-single-agent-during-one-session-ready-to-use-sms/693/1 "2026-01-28T21:24:30Z")

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Support a single agent handling both call and SMS channels within one session, with SMS ready to use.

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**Author:** ![michael](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/michael/32/1417_2.png) [@michael](https://community.retellai.com/u/michael)\
**Post date:** [April 3, 2026, 1:19pm UTC](https://community.retellai.com/t/call-sms-multi-channel-experience-in-a-single-agent-during-one-session-ready-to-use-sms/693/2 "2026-04-03T13:19:41Z")

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Hiya, SMS doesn’t have the option to wait for a response, which can hurt downstream flows if data is needed. It also conflicts with end call on silence and message reminder. Also needed on CF.

Thanks 😃