Call Failed Error Codes

Support Help
1

Here’s a few:
call_6988e7c2d75d92a177834f6b35f - Nothing in twilio about this failing
call_b00c5eac516c8274d2a3ce7ccad
call_24ea7015f7fa3ac86242c42c4bd
call_da4b09904c7c99a3211b8063f64
call_6988e7c2d75d92a177834f6b35f

{“status”:“Transfer call cannot be completed at this moment.. Please inform the customer that the transfer did not go through and offer to try again or assist them directly.”}

Very ambigious error, even more interesting using twilio the first call in this list doesnt even look to have attempted a terminating in Twilio.

2

Hey @Nick I’m checking this with the team and will get back to you as soon as I have an update.

Thank You

3

Hey @Nick You have two issues:

  • The number ending with —5069 has an incorrect Termination URI; it includes the prefix http://, which is invalid.

  • The call reached the other side, but was rejected due to technical settings such as caller ID, audio codecs, or media types. Please check with the owners of those three numbers to ensure their PBX accepts inbound calls from your Twilio trunk and that the codec policy allows PCMU/G722.

Thank You

4

Thanks so much - also received on discord. This has solved my issues.