# Call details are now blocked with contact information in mobile

**URL:** <https://community.retellai.com/t/call-details-are-now-blocked-with-contact-information-in-mobile/3049>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [June 10, 2026, 12:57pm UTC](https://community.retellai.com/t/call-details-are-now-blocked-with-contact-information-in-mobile/3049 "2026-06-10T12:57:13Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![oasisgirl67](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/oasisgirl67/32/2097_2.png) [@oasisgirl67](https://community.retellai.com/u/oasisgirl67)\
**Post date:** [June 10, 2026, 12:57pm UTC](https://community.retellai.com/t/call-details-are-now-blocked-with-contact-information-in-mobile/3049/1 "2026-06-10T12:57:13Z")

</div>

I need to read all the information of a calls (calls history) in mobile (iPhone chrome or safari.

 ![IMG_0154](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/3/3ce7d414a86ed1c93834d753c75171b020c5deb2.png)

)so I’m sure in real time that the agents doesn’t make mistakes. But now is blocked with a new “contact information” window.

This is so important but now I only can see the information on desktop, but 90% of the time I’m on mobile. Please fix it like it was before

---

<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [June 10, 2026, 1:13pm UTC](https://community.retellai.com/t/call-details-are-now-blocked-with-contact-information-in-mobile/3049/2 "2026-06-10T13:13:20Z")

</div>

Hey @oasisgirl67 Checking with the team on this. Regards

---

<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [June 10, 2026, 4:41pm UTC](https://community.retellai.com/t/call-details-are-now-blocked-with-contact-information-in-mobile/3049/3 "2026-06-10T16:41:20Z")

</div>

Hello @oasisgirl67 Thanks for flagging this and sorry for the disruption. You’re right — the new contact information panel is covering the call details on mobile. We’ve confirmed this is a layout regression introduced by a change shipped today: the contact panel is sized for desktop and doesn’t collapse on phone-width screens, so it ends up occupying the whole sheet. It only affects workspaces with the new contacts feature enabled, which is why desktop and non-CRM users don’t see it.

As a temporary bridge while the fix is in flight, you can use your mobile browser’s “Request Desktop Site” option on [dashboard.retellai.com](http://dashboard.retellai.com) — that makes the page render at desktop width, which gives the call-details column room to show alongside the contact panel. (We haven’t validated this end-to-end on an iPhone ourselves, so let us know if it doesn’t behave as expected.)

Thank You