Hi Retell team, some of our logic split nodes are not working They have been fine for the past few months… In fact, this agent has not been re-published since March 1st, 2026 However, this week, after reviewing some calls, we can see there is a clear error/bug with multiple logic split nodes not …

Hi @developers Previously, if a string is empty, we would not store it, but now we store it. That is why the logic you are using is broken now. However, we think the current behavior is actually correct and would allow more use case (e.g. you can set a variable to empty string which was not possib…

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours. [image]

Hi Retell, Hi there, Thanks for sharing those examples. To help us investigate further, could you please provide the following details if available? Agent ID (if different from agent_77eb6d5b73c1f17bb756988b0a) What is the primary purpose or use case of this agent? Proof of company registration …

Hi there, The agent ID is: agent_77eb6d5b73c1f17bb756988b0a What is the primary purpose or use case of this agent?: Handling billing calls for our customers (with PCI compliance - no raw card numbers etc) You asked for Proof of company registration document (e.g., certificate of incorporati…

Happy to submit any of the clients’ information privately via DM instead of this public support channel

Hi @developers Thank you for reaching out. I’ve sent the call ID and examples you provided to our team for further investigation. We’ll review the details and get back to you with any updates as soon as possible. We appreciate your patience

Thank you, Mark appreciate it - if you need further info, please send me a message

Hi @developers Thanks for the report, we’ve confirmed this is a bug on our side. A recent platform update changed how empty values returned by your webhook tools are handled — specifically, empty strings are now being stored as variable values when they previously were not. This causes your logic s…

Thank you @mark1 ! Do you have any rough idea when this might be fixed? Just wondering if we should implement a workaround in the meantime?

Morning @mark1 - Do you have any rough timeline on when this bug might be fixed? If it’s going to be more than a few days, we’ll implement a workaround on our side Thank you

BUG: Multiple Logic Split Nodes Failing

Support Help

mark1 March 25, 2026, 12:46pm 11

Hi @developers

I’ve reached out to our team regarding this. Once we receive an update, either I or a team member will get back to you.

Thanks for your patience!

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BUG: Multiple Logic Split Nodes Failing

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