# Branded calls in review for more than 3 weeks

**URL:** <https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877>\
**Category:** Support Help\
**Tags:** telephony\
**Created:** [May 27, 2026, 4:34pm UTC](https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877 "2026-05-27T16:34:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gio](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/gio/32/1024_2.png) [@gio](https://community.retellai.com/u/gio)\
**Post date:** [May 27, 2026, 4:34pm UTC](https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877/1 "2026-05-27T16:34:06Z")

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Hey, we’ve been trying to get branded calls for a outbound agent but even after the 2 expected weeks our process is stuck on in review status, we need to move with that in order to deliver a project to a customer

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [May 28, 2026, 1:10pm UTC](https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877/2 "2026-05-28T13:10:11Z")

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Hey @gio Could you please share your organisation ID?

The delay may be due to the provider’s review process, which is unfortunately outside of our control. I can still check with the team on this.

Thank You

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**Author:** ![gio](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/gio/32/1024_2.png) [@gio](https://community.retellai.com/u/gio)\
**Post date:** [May 28, 2026, 2:32pm UTC](https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877/3 "2026-05-28T14:32:30Z")

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Sure, thanks!  
organization id: org\_OtMGGt742qzZbKCH

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [May 28, 2026, 3:00pm UTC](https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877/4 "2026-05-28T15:00:24Z")

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Hey @gio I’ve escalated this issue to our team for further investigation.

We’ll keep you updated as soon as we have more information.

Best regards

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [May 28, 2026, 5:07pm UTC](https://community.retellai.com/t/branded-calls-in-review-for-more-than-3-weeks/2877/5 "2026-05-28T17:07:59Z")

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Hello @gio thanks for the nudge on +14199288xxx (Toledo Clinic). Here’s where things stand:

- The branded-calling application (bc-b203454d00aa22e6) was submitted 2026-05-08 and is still `in_review` ~20 days later, which is past the typical TransUnion/TruContact review window we usually see.

- The paired Verified Phone Number is fully approved across all carriers, so the outstanding leg is specifically the branded _display name_ review at the upstream registry, not the underlying phone verification.

- On whether outbound calls can proceed in the meantime: I don’t want to give you a confident yes/no on that without confirming the gating behavior on our side first — let me check whether `in_review` on the branded-call record blocks dialing from this number or only suppresses the branded display, and I’ll come back with a definite answer.

- Next step on our end: this can be raised internally so the team can request a status push from the registry and surface which carrier(s) are still outstanding. I’ll update this thread once that’s underway and once we hear back.

Thank You