# Billing change from pay as you go to credits

**URL:** <https://community.retellai.com/t/billing-change-from-pay-as-you-go-to-credits/3694>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [September 29, 2026, 5:41am UTC](https://community.retellai.com/t/billing-change-from-pay-as-you-go-to-credits/3694 "2026-09-29T05:41:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aparna](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/aparna/32/787_2.png) [@aparna](https://community.retellai.com/u/aparna)\
**Post date:** [September 29, 2026, 5:41am UTC](https://community.retellai.com/t/billing-change-from-pay-as-you-go-to-credits/3694/1 "2026-09-29T05:41:52Z")

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Please explain the billing change from pay as you go to credits. Will i still see invoices generated each month for the calls that month? What can i do if i still want pay as you go feature and not based on credits

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [September 29, 2026, 11:45am UTC](https://community.retellai.com/t/billing-change-from-pay-as-you-go-to-credits/3694/2 "2026-09-29T11:45:54Z")

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Hey @aparna

**What’s changing:** All workspaces on legacy monthly (pay-as-you-go) billing move to credit-based billing on **September 30, 2026**. Instead of being billed at the end of the month for usage, you prepay credits that are deducted in real time for calls, chat, and other usage.

**Will you still get monthly invoices?** Yes, but only for subscription items — phone numbers, knowledge bases beyond the free tier, CPS upgrades, and purchased concurrency. Those stay on your card and are invoiced monthly. Call/chat usage itself will no longer be invoiced — it draws from your credit balance instead.

**Can you stay on pay-as-you-go?** No — this switch is mandatory and irreversible once made (“You can’t switch back”). The only exception is Enterprise workspaces, which stay on monthly invoicing. If you need to keep pay-as-you-go, your option is to move to an Enterprise plan — otherwise you can email **[support@retellai.com](mailto:support@retellai.com)** to discuss, per the **[legacy billing notice](https://docs.retellai.com/deprecation-notice/2026/09-30_legacy_billing)**.

Best Regards.