# Authorization in the service

**URL:** <https://community.retellai.com/t/authorization-in-the-service/3658>\
**Category:** Support Help\
**Tags:** general\
**Created:** [September 17, 2026, 5:39am UTC](https://community.retellai.com/t/authorization-in-the-service/3658 "2026-09-17T05:39:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![1.menshikovzvon.job2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/1.menshikovzvon.job2/32/2632_2.png) [@1.menshikovzvon.job2](https://community.retellai.com/u/1.menshikovzvon.job2)\
**Post date:** [September 17, 2026, 5:39am UTC](https://community.retellai.com/t/authorization-in-the-service/3658/1 "2026-09-17T05:39:39Z")

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Good afternoon! During authorization, the option to choose a method for receiving the authorization code has disappeared; only receiving the code via SMS remains. The problem is that we currently don’t have a phone, and previously we accessed the system using the code sent via email. How can we solve this problem?

org\_iN5bBD21PHfDNTLw

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [September 17, 2026, 12:47pm UTC](https://community.retellai.com/t/authorization-in-the-service/3658/2 "2026-09-17T12:47:05Z")

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Hey @1.menshikovzvon.job2

Could you please share a screenshot of the authorization screen showing the available options for receiving the verification code? This will help us better understand what options are currently being displayed on your end and investigate the issue further.

Thank you!