# Agent not sensing a person talking in outbound calls/ Outbound Agent "Deafness" & Inaudible Human Speech in Recordings

**URL:** <https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182>\
**Category:** Support Help\
**Tags:** agent-performance\
**Created:** [March 30, 2026, 8:42pm UTC](https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182 "2026-03-30T20:42:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ajithvpx](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ajithvpx/32/207_2.png) [@ajithvpx](https://community.retellai.com/u/ajithvpx)\
**Post date:** [March 30, 2026, 8:42pm UTC](https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182/1 "2026-03-30T20:42:53Z")

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**Description:** I am encountering a critical issue with outbound calls where the AI agent fails to “sense” or “hear” the human recipient, even when the human is speaking clearly. This is leading to “one-way audio” scenarios where the agent continues its script (ignoring interruptions) and the resulting call recording in the Retell Dashboard shows the human side as completely silent or inaudible.

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [March 30, 2026, 9:09pm UTC](https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182/2 "2026-03-30T21:09:36Z")

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Hi @ajithvpx

Could you please provide a few call IDs where you experienced this issue? This will help us investigate more effectively.

Thank you!

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**Author:** ![ajithvpx](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ajithvpx/32/207_2.png) [@ajithvpx](https://community.retellai.com/u/ajithvpx)\
**Post date:** [March 31, 2026, 2:31pm UTC](https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182/3 "2026-03-31T14:31:43Z")

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here other person is talking but not transcript and audio :

call\_304dfff27779b258a7025b35d4e

call\_a6d1098bc7670f8719146b96287

[https://dashboard.retellai.com/call-history?agent=agent\_a0a0f5193db5d29c62ada69d0d&history=call\_a6d1098bc7670f8719146b96287](https://dashboard.retellai.com/call-history?agent=agent_a0a0f5193db5d29c62ada69d0d&history=call_a6d1098bc7670f8719146b96287)

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [March 31, 2026, 2:38pm UTC](https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182/4 "2026-03-31T14:38:17Z")

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Hi @ajithvpx

Thank you for providing the call IDs. I’ve escalated this to our team for further review.

We’ll update you as soon as we have more information.

Best regards

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [March 31, 2026, 8:33pm UTC](https://community.retellai.com/t/agent-not-sensing-a-person-talking-in-outbound-calls-outbound-agent-deafness-inaudible-human-speech-in-recordings/2182/5 "2026-03-31T20:33:26Z")

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Hi @ajithvpx

You could switch to “Remove noise” mode or “No denoising” mode, they could help to avoid such issues. The user’s speaking was detected as background speech and it was removed.  
For more Details you can see this page: [https://docs.retellai.com/build/handle-background-noise#set-denoising-mode](https://docs.retellai.com/build/handle-background-noise#set-denoising-mode)

Thank You